Process Facet

The process facet of the investigative phase includes: business processes and practices; business systems (not only IT systems); workflow; information flow across the organisation as a whole and within parts of it; the information / records management processes as a sub-set of business processes.  

What vision do organisations have for their office environment? What is their vision of recordkeeping in the context of their mission?   

What are the drivers and influencers – e.g. risk management, compliance, corporate governance – for ERM? What are the barriers to implementing ERM?

How well do organisations understand their ‘business’ processes? Do organisations understand how people work, how they create and use information, how they collaborate, how decisions are made?   

What are the implications for recordkeeping systems? What process changes have occurred, and are required, for ERM?

e-Delphi Study

Participants in the Delphi study on the process aspects of ERM identified, explored and clarified the issues in four rounds of questions and a final exercise in which solutions arrived at in previous rounds were evaluated by a number of set criteria. We will analyse the participants' responses using a range of different approaches (subject themes, numerical ratings, subjective explorations) to provide a 360 degree view of the data. We will produce outputs in textual, numerical, graphical and diagrammatic forms to support different cognitive styles.

Interim outputs for this phase are available through the links below. They take the following form:

 ·         All rounds – list of questions

 ·         Multiple rounds – phenomenological analyses* of participant responses

·         Round 1 – summary of participant responses

·         Round 2 – ranking of issues in terms of urgency/importance (graphs and tables)

·         Round 3 – summary of solutions

·         Round 5 – evaluation of solutions: process aspects (graphs and tables)

·         Round 5 – evaluation of solutions: human aspects (graphs and tables)

·         Thematic analysis of responses relating to ERMS (produced for a presentation at the EDRM in Practice ’09 conference in Birmingham)

* Phenomenological Analysis is applied to participant responses to provide subjective insights into a topic (phenomenon) through the researcher's exploring it in depth using their experience and imagination.

The topic is explored under the following aspects: pieces and parts in space; episodes and sequences in time; qualities and dimensions; settings and environments; prerequisites and consequences; perspectives and approaches; cores and fringes; appearances and disappearances; clarity.

Further information about the method can be found in Boeree, C.G. Qualitative methods Part One, Chapter Two: Phenomenological description. Shippensburg University, 1998. http://webspace.ship.edu/cgboer/qualmethone.html

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