Systems and Technology Facet

Outputs and Findings

The third facet of the investigative phase of the project related to the systems and technology aspects of managing e-records. It considered issues in terms of the design principles for delivering effective recordkeeping, and included line-of-business and office systems used by organizations; mobile technologies supporting mobile working; web-based technologies; multiple forms of information; citizen-based online transactions; and personal use of computers and the Internet.

Participants in the Delphi study on the systems and technology aspects of ERM identified, explored and clarified the issues in three rounds of questions and a final exercise in which solutions arrived at in previous rounds were evaluated by a number of set criteria. The first three rounds were carried out by means of a series of questionnaires; the final round involved the completion of an online survey.

The data received was analysed or summarized by thematic analysis; the resulting analyses or summaries were then presented in a variety of textual, schematic or visual ways. Full details of this methodological approach are given in the publication AC+erm Project: Philosophical, Paradigmatic and Methodological Underpinnings, available via the Project Approach section, and elaboration is also included in the output document itself.
 
The output from the Delphi Study consists of a single document, which can be viewed through the link at the bottom of this page, containing thematic analyses and summaries. The contents are summarized briefly below:

 •  All rounds – lists of questions
 •  Round 1 – summary of participant responses (text).
 •  Round 2 – ranking of issues in terms of urgency / importance (graphs and tables).
 •  Round 3 – summary of solutions (text).
 •  Round 4 – evaluation of solutions (text and tables – collated responses to the survey).