Assessing the impact of ISO 15489

This project assessed the impact of ISO 15489, the first international standard for records management, over a two-year period. It investigated which kinds of organisations had adopted the standard, how and why, explored the extent to which standards influence management practice and behaviour and evaluated the ability of this global, and necessarily generic, standard to support a specific national approach to records management policy and practice. The research was conducted at macro and micro levels by (i) monitoring a broad range of UK organisations and (ii) investigating four case study organisations in-depth.

Funder: Arts & Humanities Research Board (AHRB)

Date: July 2003 to July 2005

Project Staff:

• Dr Julie McLeod, Reader in Records Management
• Sue Childs, Research Fellow
• Susan Ferguson