Car Parking

Facilities Management has the support of two members of the Estates administration team, Angela Lennard and Margaret McAdam.

Responsibilities

• Car Parking
• Permit Issue  
• Individual Bays
• Visitor Parking is booked via Security.  Please contact Lynn Graham via e mail to ea visitor-parking. 

Service
We will:

• Maintain car parking permit records
• Issue new permits annually
• Issue replacement permits within three working days from date of request
• Be available between the hours of 9.30am and 4.00 pm to issue permits
• Be available between the hours of 8.30am and 3.00 pm to book visitor car parking.

Please Note - Car parking facilities are limited to Permit Holders only.  Anyone visiting the University can find car parking in Newcastle by clicking on the following link (opens in new window)

Customer Care
We will:

• Aim to ensure are staff are always helpful and friendly
• Invite periodic customer feedback on how we are doing.

Complaints Procedure
If you are unhappy or dissatisfied with any aspect of the Car Parking administrative service, there is a complaints procedure. Please put your complaint in writing to the Facilities Manager. You will receive an acknowledgement within 5 working days and a full response within 10 working days.

Complaints can be forwarded to the Facilities Manager, Estates Department, 4 North Street East. 

What we expect from our customers
We ask that you

• Give us reasonable notice if you require a particular service from us.
• Please treat our staff with respect and be polite.
• Ensure when completing the car parking application forms that you complete every section.