Car Parking

Facilities Management has the support of two members of the Estates administration team, Angela Lennard and Margaret McAdam.

Responsibilities

• Car Parking
• Permit Issue  
• Individual Bays
• Visitor Parking is booked via Security.  Please contact Lynn Graham via e mail to ea visitor-parking. 

Service
We will:

• Maintain car parking permit records
• Issue new permits annually
• Issue replacement permits within three working days from date of request
• Be available between the hours of 9.30am and 4.00 pm to issue permits
• Be available between the hours of 8.30am and 3.00 pm to book visitor car parking.

Customer Care
We will:

• Aim to ensure are staff are always helpful and friendly
• Invite periodic customer feedback on how we are doing.

Complaints Procedure
If you are unhappy or dissatisfied with any aspect of the Car Parking administrative service, there is a complaints procedure. Please put your complaint in writing to the Facilities Manager. You will receive an acknowledgement within 5 working days and a full response within 10 working days.

Complaints can be forwarded to the Facilities Manager, Estates Department, 4 North Street East. 

What we expect from our customers
We ask that you

• Give us reasonable notice if you require a particular service from us.
• Please treat our staff with respect and be polite.
• Ensure when completing the car parking application forms that you complete every section.