Security Service

Emergency Number extension 3200 (internal users only)

For all other security enquiries, please use extension 3999.

The Security Manager is John Anderson who can be contacted on extension 4670.

Responsibilities

• Security of whole Campus and University residences
• Closed Circuit TV(CCTV) surveillance
• 32 Full time staff (including 1 Car Park Attendant & Manager)

Service
We will:
- provide a security service 24 hours per day at the city and coach lane campuses
- provide a contact point for liaison with emergency services as well as a contact for out of hour's repairs
- provide a car park management service
- control visitor access via the contractor and visitor 'signing in' system
- carry out regular patrols of UNN properties and deal with and report any incidents of note.

(Further detailed information on tasks undertaken by the security service can be obtained from the Security Manager).

Customer Care
We will:
- Aim to ensure are staff are always helpful, polite and friendly
- Invite periodic customer feedback on how we are doing.

Complaints Procedure
If you are unhappy or dissatisfied with any aspect of the security service, there is a complaints procedure. Please put your complaint in writing to the Security Manager. You will receive an acknowledgement within 5 working days and a full response within 10 working days.

Complaints can be forwarded to the Security Manager, Facilities Management, College House.

What we expect from our customers
We ask that:

- You make a note of our telephone number and in particular the emergency number.
- You please treat our staff with respect and be polite.
- You help us to maintain a safe and secure environment by reporting suspicious persons.
- You safeguard your personal and the University's property by not leaving things unattended or rooms insecure.

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