Finance Help Line

Finance have identified Students have a number of concerns relating to finance issues. From listening to our Students we have identified these areas and introduced Finance to the Helpline service, where enquiries can be dealt with more effectively and efficiently.

The Helpline is available 24 hours a day, 7days a week.  All callers will receive an acknowledgment email within 24 hours with a unique reference number to allow them to track the progress of the enquiry at all stages.  At the final stage the caller will receive an e-mail/call confirming the action taken.  Your call will be researched by the Finance team during normal office hours Monday to Friday.

Office Working Hours

Monday to Thursday: 0830-1700
Friday: 0830 -1630
(Closed on bank holidays)

All you need to have prepared is your student ID number, contact number and email address if different from your University email address.

The Support Team aims to handle any nature of finance related enquiries. Anything that you would like to discuss with us will remain utterly confidential, so do not hesitate to give us a call.

The Helpline Number is: 0191 227 4050.

You may also contact us via email: it.helpline@northumbria.ac.uk

Answers to the many typical finance queries can be found on either the Finance website or the relevant School's website.

THIS IS YOUR HELPLINE; MAKE THE MOST OF IT!