About IT Services

Customer Service Manager: Debbie Figgis

Operates the helpline for all queries regarding IT Services activities, providing first line support and effective escalation and follow-up for queries requiring assistance from specialist teams.

Customer Service is also responsible for providing general help, information and guidance about IT facilities and IT use, and for monitoring customer satisfaction and the quality of the services delivered. This section also provides administrative support for the department.

Infrastructure Manager: Ray Jenkins

Core Systems Support team are responsible for maintaining the University's central servers. This includes back-ups, upgrades and patches and service enhancements. They are also responsible for the University email system, Web servers, Citrix infrastructure and network file storage.

Networks & Telecoms team are responsible for maintaining and developing the University's core network and telecoms infrastructure. This includes development and enhancements to the University's network backbone and monitoring network performance. They are also responsible for running the University's telephone system.

IT Security and Contingency is also a part of the Infrastructure, providing a departmental point to handle all security issues.

Head of LTech: Chris Turnock

LTech offer a single point of contact to assist staff in the use of technology to enhance the student learning experience.  Services include assistance in the use of various technologies for both online activity, eg the eLearning Portal, PebblePad, and Turnitin, as well as classroom activity, eg Smartboards; TurningPoint. Plus help in creating online content; staff training in using various IT programmes; maintenance and development of the eLearning Portal, as well as exploring potential use of new technologies.

Manager: Kerry Veitch

Offering a distinctive individual design and print service not only to University students and staff but also to a wide variety of outside clients.  Services include:

• Design Studio
• Digital and Litho Printing 
• Print finishing and binding services 
• Cost effective photocopying service
• Stationery supply
• University-wide PIN operated photocopying

The team of project managers supervises enterprise wide IT projects on behalf of the University using Prince 2 methodology. The team also provides project management expertise to non-IT projects within the University and occasionally national HE IT projects.

Software Solutions Manager: Sandy Erskine

This area is responsible for the development and maintenance of software applications. This includes the University's core administrative IT systems such as the Student Administration System; SITS; SAP; Payroll System and Oracle HRMS.

Technical Support Delivery Manager: Joe Evans

Geographically based specialist teams provide support for:

• desktop computing including staff desktops, IT labs and open access areas
• locally based systems and servers including a streaming media service
• student printing service in IT labs and wireless printing in other areas
• audio visual facilities in all classrooms, lecture theatres and meeting rooms

Staff from these teams are regularly involved in local IT developments as well as University-wide projects.

Web Team Manager:  Nigel Bradley

The University Web Development Team provides dedicated support to the University's website.  The team can provide University staff with expert advice on all aspects of web design and editorial content.  They can advise specifically on:

• corporate identity and its application to the web
• editorial content
• linkage and navigation issues
• server advice
• plus any other content management issues