MyNorthumbria is a personalised web portal displaying personal information of interest to staff at Northumbria.
MyNorthumbria is available from the University homepage. In addition to displaying personalised information, staff can change or request a change to information that needs to be updated or they believe is incorrect.
Our aim is to make MyNorthumbria available 99% of the time during scheduled service hours.
If Things Go Wrong
In the event of a failure, we would respond to it in two ways:
- A fault affecting large numbers of staff attempting to access MyNorthumbria would be responded to within 30 minutes with an expected resolution within 4 hours.
- A fault with your individual access to MyNorthumbria would be responded to within half a working day (4 hours) with a fix expected within 2 working days depending on the nature of the fault.
How to Get Help
Click the MyNorthumbria Help link that is displayed in the Latest Info: area in MyNorthumbria.
For further help and advice please search in KnowHow at www.northumbria.ac.uk/knowhow or contact the IT Helpline.