Your Library, Your Say

This is your Library and your service and we strive to create customer focussed services that match your needs. In 2010 this was recognised when we attained the Cabinet Office Customer Service Excellence Award. In 2011 we were reacredited with this award which highlighted that:

“There has been a continuous high level of satisfaction at 95% for the last three years, with some 62% being Very Satisfied. Across a number of external surveys, this high level of satisfaction places the University Library as one of the best in the country.”

“Over the last twelve months Northumbria University Library has continued to provide an excellent service to its students.”  

In order for us to do this we need you to tell us your ideas about the service – what isn’t working, but also what is working, so that we can continue to provide the services which help you most.  Go to Your Feedback Our Focus to find out how you can tell us what you think.

To see how we have used your comments to improve our services go to Your Comments Our Actions.  Many of our more popular services have come from student feedback; an example of this is the introduction of 24/7 opening.

It is also important for you to know what service you can expect from us. Go to Your Service Our Promise for more information.