Student Support and Well Being at Coach Lane

Opening Hours

Monday to Thursday: 9.00 am - 1.00pm  and 2.00 pm to 5.00 pm 

During the Christmas vacation, the centre will not be open on Mondays ie on 19 December 2011 all students should contact the Student Support and Wellbeing centre at city campus for information, support and advice.  

At all times, students based at Coach Lane are also welcome to use Student Support and Wellbeing Centre at the City Centre Campus, where the Reception is on the Ground Floor, Northumberland Building.

Welfare & International Support

Information and advice on:

• UK Student Finance
• Student Loans
• Welfare Benefits
• Access to Learning Fund
• Scholarships
• Bursaries
• Childcare support
• Visa and immigration issues
• Visa renewal
• Working in the UK
• Post study work
• Police registration
• Travelling outside the UK
• General student welfare
• Settling in to the University and the local area
• Keeping healthy & keeping safe
• Effective budgeting
• Programme change, transfer/withdrawal/supension
• One Planet Social Activities Programme
• Meet and Greet service for international students

There is a Student Adviser (Welfare & International) at Coach Lane Campus on some days each week.  For details of duty times call into Student Services or telephone 0191 215 6590.

The Student Adviser (Welfare & International) can also give advice by email if this is more convenient.

Email; sv.welfareandinternational@northumbria.ac.uk  

Access to Learning Fund (ALF)

The Access to Learning Fund (ALF) is money given to the University by central government to help meet the living costs of UK students who are experiencing financial hardship.  Students may apply to ALF at any point during the academic year.  However, if you are worried about money, you should speak to a Student Adviser (Welfare & International Support) about your concerns in the first instance.

Although applications are processed at the main City Campus, students based at Coach Lane can access information about ALF and collect and submit applications via the Student Services Centre, Allendale Building.

Careers & Employment Team

The Careers and Employment Team offers guidance and support on career planning, employment and further study to students at all stages of their academic course to help them achieve a successful outcome following their studies.  Students based at Coach Lane are welcome to arrange an appointment with a Careers Adviser at Coach Lane or alternatively they may use the facilities at City Campus, where an extensive range of services and resources is also available.  A  range of careers information resources is also available in the Student Services Centre, Allendale Building, Coach Lane. To arrange an appointment, please contact the Student Support and WellBeing Centre, telephone 0191 215 6950 or the Careers Centre on 0191 2274204,  email sv.careers@northumbria.ac.uk

Careers Advisers also give advice via email, if this is more convenient.  See the Careers and Employment Service web pages for more details.

Counselling & Mental Health Support

Counselling provides an opportunity to talk in confidence and without judgement about any personal matter, which may be causing concern. What you have to say to your counsellor is treated in confidence and is not discussed with any tutors, GPs, partners or parents. We work to the Ethical Framework of the British Association for Counselling and Psychotherapy which requires this. For more information about counselling, see the Counselling Service web pages. There is a counsellor based on campus on one day each week offering:

• Individual appointments
• Group workshops and seminars on various issues.

Appointments to see a counsellor can be made by calling at Reception in Allendale Building or by telephoning the Counselling administrator on (0191) 227 4576 or ext 4576 for internal calls.

Disability Support

• Information, advice, guidance and support for prospective and current disabled/dyslexic students
• Advice on Disabled Student Allowance
• Advice on University support for disabled/dyslexic students
• Advice on individual exam arrangements
• Screening tests for dyslexia
• 1:1 specialist multisensory tutorials for dyslexic students
• Bank of loan equipment

A Student Adviser (Disabilities) will normally be available to see students by appointment on a weekly basis at Coach Lane.

A Dyslexia Support Tutor is based at Coach Lane on a permanent basis and is available to see students by appointment.  There is also a weekly drop in session every Tuesday 12 till 1 pm. where students can speak to the Dyslexia Support Tutor without an appointment.  For further information or to book an appointment telephone:  0191 215 6590

Student Support and WellBeing Information Room

The Student Support and Wellbeing Information Room is available in the Centre: it is open for students during office hours without an appointment.  The Information Room provides a key point for general information on a wide range of student focused issues, facilities include a quiet study section with access to PC's and a wide range of resources including:

• Health
• Security
• Budgeting
• Student Funding
• Careers related reference materials including software packages and careers leaflets covering issues such as CV writing, application forms and what to do with your degree.  Careers video/DVDs, eg. interview techniques will also be available.
• Assistive software and specialist resources are available for students with dyslexia and disabilities
• Careers & Employment Team
• Counselling & Mental Health Support
• Wellbeing Service
• Information leaflets
• A small study section with access to PC's

Chaplaincy and Faith Advice

Chaplains are appointed by local churches to serve the needs of the whole university community.  The Chaplains are available to students of all faiths and regularly visit Coach Lane Campus.

A Quiet Room was established in November 2006 on Coach Lane Campus West.  The Quiet Room, which is managed by the University Chaplaincy and Faith Advice team, is open to all students and staff for individual prayer, worship and quiet reflection.  For further information or to contact the Chaplain please call into the Student Support and Wellbeing Centre or telephone 0191 215 6590.