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Northumbrian Water Case Study

NORTHUMBRIAN WATER

In 2006 Northumbrian Water set out to become the national leader in the provision of sustainable water and waste water services. Newcastle Business School were commissioned to support the strategic objective of raising the profile and competence of Leadership and Management across the organisation. A coordinated Leadership and Management development pathway was created, with programmes for Middle and Senior Managers through to Directors, at both Undergraduate and Masters levels. This included Executive Coaching and a mentoring programme, all designed to support various business imperatives. The impact has been to shift the organisational culture to a more open, facilitating and coaching approach, embed succession planning and build cross functional working and understanding across the leader and management population. It has also helped to embed the organisational values and support the development of the 2010-2015 organisational strategy.

“The most important learning for our employees has been their personal development, together with authentic leadership and an understanding of the impact they have on the business and those around them. Programme participants are certainly becoming more effective managers and leaders and as many of them already hold influential roles, they are in a strong position to lead by example and cascade the cultural change through the organisation.”

Sophie Pickup, HR & Development Manager


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