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Dr Kam Ho Chan

Senior Lecturer

Department: Newcastle Business School

Dr. Tommy (Kam Ho) Chan is a Senior Lecturer in Business Information Management at the Department of Marketing, Operations and Systems at Newcastle Business School (NBS). He obtained his Ph.D. degree in Information Systems Research from Hong Kong Baptist University in 2017 and joined the NBS in the same year.

Tommy's research interests include (i) Societal implications of information technology use (cyberbullying, technology addiction, social media, well-being) and (ii) Digital businesses and online consumer behaviors (impulse buying, customer engagement, social media firestorms).

His works have been published in world-leading and internationally excellent journals in both information systems (IS) and marketing disciplines, for example, Journal of Management Information Systems (AJG4, FT50, IF 7.838), Information Systems Journal (AJG4, IF 7.453), Information & Management (AJG3, IF 7.555), Technological Forecasting & Social Change (AJG3, IF 8.593), Internet Research (AJG3, IF 6.773), Industrial Marketing Management (AJG3, IF 6.960) and others.

Using a research-informed approach, Tommy synergises learning and teaching activities with his research knowledge. His teaching has been consistently rated highly across a variety of programmes and student cohorts. He has experience in delivering various modules, such as management information systems, digital marketing, business analytics, and project management.

Tommy engages in various scholarly services and activities in the discipline and the business school. He is an associate editor for Internet Research and on the editorial review board for Industrial Management & Data Systems and Journal of Computer Information Systems. He is also an ad hoc reviewer for the AIS Senior Scholars' basket of journals and the Hong Kong Research Grants Council. Tommy serves as a track co-chair and an associate editor for various tracks in International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), Pacific Asia Conference on Information Systems (PACIS), and Americas Conference on Information Systems (AMCIS).

Tommy is a coordinator for the department's workload and planning team, a member of the Race Equality Charter self-assessment team, a member for the Research and Knowledge Exchange Committee, and a sub-committee member for the AACSB Assurance of Learning Committee.

Kam Ho Chan

Campus Address

Room 441, CCE1
City Campus East, Northumbria University
Newcastle upon Tyne

Research Themes and Scholarly Interests

  • Societal implications of information technology use (cyberbullying, technology addiction, social media, well-being)
  • Digital businesses and online consumer behaviors (impulse buying, customer engagement, social media firestorms)

Key Publications

  • Please visit the Pure Research Information Portal for further information
  • Cyberbullying on Social Networking Sites: The Crime Opportunity and Affordance Perspectives, Chan, T., Cheung, C., Wong, R. 14 Jun 2019, In: Journal of Management Information Systems
  • Cyberbullying on social networking sites: A literature review and future research directions, Chan, T., Cheung, C., Lee, Z. 1 Mar 2021, In: Information and Management
  • The state of online impulse-buying research: A literature analysis, Chan, T., Cheung, C., Lee, Z. 1 Mar 2017, In: Information & Management
  • Understanding massively multiplayer online role-playing game addiction: A hedonic management perspective, Lee, Z., Cheung, C., Chan, T. 1 Jan 2021, In: Information Systems Journal
  • Why People Participate in the Sharing Economy: An Empirical Investigation of Uber, Lee, Z., Chan, T., Balaji, M., Alain Yee-Loong, C. 4 Jun 2018, In: Internet Research
  • Massively multiplayer online game addiction: Instrument development and validation, Lee, Z., Cheung, C., Chan, T. 1 Jun 2015, In: Information & Management
  • Blockchain Technology and Trust Relationships in Trade Finance, Kowalski, M., Lee, Z., Chan, K. 1 May 2021, In: Technological Forecasting and Social Change
  • Customer engagement through omnichannel retailing: The effects of channel integration quality, Lee, Z., Chan, T., Alain Yee-Loong, C., Thadani, D. 1 Feb 2019, In: Industrial Marketing Management

Professional Activity

PGR Supervision

  • April Marshall PHD Marketing, Operations and Systems (PGR) Start Date: 01/10/2021
  • Ke Sun Conceptualization and Instrument Development of Service Quality of the Sharing Economy in Car-Hailing Start Date: 01/10/2020
  • Lilia Dreschner Optimizing the Customer Journey in B2B Marketing with Artificial Intelligence Start Date: 06/01/2020


  • Information Systems PhD August 31 2017
  • Information Systems BA (Hons) August 31 2013
  • Fellow of the Higher Education Academy FHEA
  • Member of Beta Gamma Sigma MBGS
  • Member of Chartered Management Institution MCMI

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