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Dr Kam Ho Chan

Senior Lecturer

Department: Newcastle Business School

Dr. Tommy (Kam Ho) Chan is a Senior Lecturer in Business Information Management at the Department of Marketing, Operations and Systems at Newcastle Business School (NBS). He obtained his Ph.D. degree  in Information Systems Research from Hong Kong Baptist University in 2017 and joined the NBS in the same year.

Tommy’s research interests include socio-technical aspects of technology uses (e.g., cyberbullying, digital incivility, technology addiction, social media, technology-based intervention), disruptive technologies and services (e.g., the sharing economy, AI), and online consumer behaviours (e.g., impulse buying, customer engagement, experience, and backlash). His works have been published in world-leading and internationally excellent journals in both information systems (IS) and marketing disciplines, for example, Journal of Management Information Systems (ABS4, FT50, IF 3.949), Information Systems Journal (ABS3, IF 4.188), Information & Management (ABS3, IF 5.155), Internet Research (ABS2, IF 4.708),  Industrial Marketing Management (ABS3, IF 4.695) and others.

Using a research-informed approach, Tommy synergises learning and teaching activities with his research knowledge. His teaching has been consistently rated highly across a variety of programmes and student cohorts. He has experience in delivering various modules, such as management information systems, digital marketing, business analytics, and project management.

Tommy engages in various scholarly services and activities in the discipline and in the business school. He is an assoicate editor for Internet Research and on the editorial review board for Industrial Management & Data Systems and Journal of Computer Information Systems. He is also an ad hoc reviewer for the AIS Senior Scholars’ basket of journals and the Hong Kong Research Grants CouncilTommy serves as a track co-chair and an associate editor for various tracks in International Conference on Infromation Systems (ICIS), European Conference on Information Systems (ECIS), Pacific Asia Conference on Information Systems (PACIS), and Americas Conference on Information Systems (AMCIS).

Tommy is a coordinator for the department's workload and planning team, a member of the race equality chater self-assessment team, and a sub-committee member for AACSB assurance of learning committee.

Tommy welcomes inquiries and applications from potential Ph.D. applicants interested in his supervision.

Kam Ho Chan

Campus Address

Room 441, CCE1
City Campus East, Northumbria University
Newcastle upon Tyne


  • Information Systems PhD August 31 2017
  • Information Systems BA (Hons) August 31 2013
  • Fellow of the Higher Education Academy FHEA
  • Member of Beta Gamma Sigma MBGS
  • Member of Chartered Management Institution MCMI

Key Publications

  • Please visit the Pure Research Information Portal for further information
  • Cyberbullying on Social Networking Sites, Chan, T., Cheung, C., Wong, R. 14 Jun 2019, In: Journal of Management Information Systems
  • Cyberbullying on social networking sites, Chan, T., Cheung, C., Lee, Z. 5 Dec 2020, In: Information and Management
  • The state of online impulse-buying research: A literature analysis, Chan, T., Cheung, C., Lee, Z. 1 Mar 2017, In: Information & Management
  • Customer engagement through omnichannel retailing, Lee, Z., Chan, T., Alain Yee-Loong, C., Thadani, D. 1 Feb 2019, In: Industrial Marketing Management
  • Why People Participate in the Sharing Economy, Lee, Z., Chan, T., Balaji, M., Alain Yee-Loong, C. 4 Jun 2018, In: Internet Research
  • Understanding massively multiplayer online role-playing game addiction: A hedonic management perspective, Lee, Z., Cheung, C., Chan, T. 1 Jan 2021, In: Information Systems Journal
  • Massively multiplayer online game addiction: Instrument development and validation, Lee, Z., Cheung, C., Chan, T. 1 Jun 2015, In: Information & Management

PGR Supervision

  • Ke Sun Start: 01/10/2020
  • Lilia Dreschner Start: 06/01/2020

Research Themes and Scholarly Interests

- Socio-technical aspects of technology use (e.g., cyberbullying, digital incivility, technology addiction, social media, technology-based intervention)
- Online consumer behaviors (e.g., impulse buying, customer engagement, experience, backlash)
- Disruptive technologies and services (e.g., the sharing economy, AI)

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