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Prof Rob Wilson


Department: Newcastle Business School

Rob Wilson 

Over the course of over two decades (previously based at Newcastle University 1995-2018) I have been actively engaged in over fifty research and development projects. The work is based in three overlapping contexts - the innovation and information aspects of public services (in particular contexts of health and social care - including children, older people and families); the challenges of information and measurement in local governance (the NHS, VCS/Third sector and local government) and the role of information and information systems in education in particular higher education.

Outputs from my work include journal articles, books/book chapters and conference papers. The applied nature of much of the activity in domains of policy and practice has also generated impact through policy and evaluation reports, workshops, invited presentations, expert advice and manager/practitioner toolkits. This programme has been influential in policy making and information systems thinking (including work with UK Government) and much of the research is covered in detail in a co-authored book Digital Government @ Work (with Ian McLoughlin featuring contributions from Mike Martin) published by Oxford University Press. A long term focus has been healthcare and information systems comprising over two decades of working in and around projects looking at electronic health records, telecare and prescribing systems in a range of settings including a recent book on disruptive innovation and Digital Healthcare, also for Oxford University Press (2017).

Keywords:  information sharing; multi-agency and inter-organisational relationships; identity management; public service innovation; social informatics; sociotechnical systems;

Campus Address

City Campus East (CCE)
Northumbria University
Newcastle upon Tyne

Research Themes and Scholarly Interests

I have over two decades of experience working on and leading public service information system research and development projects. I have lectured widely on collaboration, information sharing and information systems in public service contexts and have taught on a range of UG and PG management programmes including Research Methods, Information Systems, Public Services Management and Partnership/Collaborative working.


Key areas of expertise:


• Information Systems

• Public Service Innovation

• Social Innovation

• Digital Government, Governance and Management

• Digital Health and Social Care

• Work and Technology

• Inter-Organisational Relationships: Partnership and Collaborative Working

Key Publications

  • Please visit the Pure Research Information Portal for further information
  • The (Im)possibilities of Open Data?, Jamieson, D., Wilson, R., Martin, M. 4 Jul 2019, In: Public Money and Management
  • Information sharing—Easy to say … much harder to do than we want to believe!, Wilson, R., Cornford, J., Richardson, S., Baines, S., Gil-Garcia, J., Curtis, S., Underdown, N. 28 May 2019, In: Public Money & Management
  • Human-data interaction in the context of care, Bowyer, A., Wheater, S., Montague, K., Wilson, R., Snape, M. 2 May 2019, CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, Association for Computing Machinery, Inc
  • The Institutional Work of creating and implementing Social Impact Bonds, Lowe, T., Kimmitt, J., Wilson, R., Martin, M., Gibbon, J. 1 Apr 2019, In: Policy and Politics
  • Accountability Work, Marshall, M., Vines, J., Wright, P., Kirk, D., Lowe, T., Wilson, R. 23 Apr 2018, CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, ACM
  • Playing the Game of Outcomes-based Performance Management. Is Gamesmanship Inevitable?, Lowe, T., Wilson, R. 1 Dec 2017, In: Social Policy and Administration
  • Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality, Wilson, R., Baines, S., Martin, M., Richter, P., McLoughlin, I., Maniatopoulos, G. Nov 2017, In: New Technology, Work and Employment
  • The Digitalization of Health Care: Electronic Records and the Disruption of Moral Orders, McLoughlin, I., Garetty, K., Wilson, R. 2 Feb 2017
  • Information-sharing in services for military personnel in transition to civilian life, Gray, A., Wilson, R., Jenkings, K., Harrison, D., Martin, M. 2 Jan 2017, In: Public Money and Management
  • Social networking sites withdrawal, Osorio, C., Wilson, R., Papagiannidis, S. 2017, Social Informatics - 9th International Conference, SocInfo 2017, Proceedings, Springer


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