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Counselling and Mental Health Support is not an emergency service, and while we try to offer appointments as quickly as possible, we are not usually able to offer appointments immediately. If you are not able to wait for an appointment, or if you are concerned that you might harm yourself, please contact one or more of the following sources of support: 

Please note that the presence of links contained on his page does not indicate endorsement by the University of Northumbria, although you might find them useful.

Crisis Resolution and Home Treatment Teams

Crisis Resolution and Home Treatment Teams offer assessment and home treatment for people over 16 experiencing a mental health crisis.  This support is offered as an alternative to hospital admission. 

Crisis Resolution and Home Treatment Teams are available nation-wide and you can find the contact details of your local team by searching online for 'Crisis Resolution and Home Treatment Team', (please include the area where you live within the search).

The contact details for the Crisis Resolution and Home Treatment Team is:

For those living in Newcastle or Gateshead: Tel: 0191 814 8899
For those living in North Tyneside or Northumberland: Tel: 0303 123 1146

Opening Hours: 24 hours, 7 days a week  

Emergency Departments

If you feel that your life is in imminent danger then go to the Emergency Department at your nearest hospital - it might help to ask someone to accompany you. At the hospital, you will be able to speak to a mental health professional who will be able to help. You can find your nearest emergency department here.

The Emergency Department in Newcastle is:

Newcastle Royal Victoria Infirmary (RVI)
Queen Victoria Road
Newcastle upon Tyne
NE1 4LP. 
Tel: 0191 233 6161

More information about the Emergency Department in Newcastle can be found here.

Northumbria University Security

If you are on campus or live in one of the University's halls of residence you can call Security on 0191 227 3200 (available 24 hours a day).  In an emergency, it is usually easier to call Security than 999, as they will be able to co-ordinate with the emergency services on your behalf.

If you are in one of the University's halls of residence, your House Manager will also be able to help.

Samaritans and other sources of help

If you would like to speak to someone about how you are feeling, you can call the Samaritans on 116 123 (available 24 hours a day, 365 days a year).  Many of the Samaritans' branches are also open to visitors, so you can to speak to someone in person.  You can find the details of your nearest Samaritans' branch here

The contact details of the Samaritans' branch in Newcastle are:

15 Portland Terrace
Tyne & Wear
NE2 1QQ. 

Tel: 116 123(available 24 hours a day, 365 days a year)

Office opening hours: they are usually available to receive callers between 9.00am - 9.00pm.  A map of the Newcastle branch can be found here

You might also find the Students against depression and Papyrus websites helpful, while Student Space offer text message support for students.

If you would like support for cyber-bullying, Cybersmile is a very good resource.  Their helpline number is 0845 688 7277 and you can email them at  



The information below is for those students studying in the Netherlands. 

If you are in need of immediate help or if there is a crisis situation, please:

Other helpline options when in crisis:

If your situation is not an emergency but you need some longer-term support, you may also think about using your healthcare insurance (compulsory in the Netherlands) for counselling. You may search for a counsellor that works with insurance companies. Please note that not all practitioners in the Netherlands work with insurance companies.

Need to make an appointment?

To make an appointment with Counselling and Mental Health Support, please complete our registration form

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