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Types of Support

We've listed below the different types of support that we offer. Once you have sent us your registration form, we will look at it and decide which kind of support we think you will find most helpful.

Counselling appointments

There can be times when we experience difficulties that are hard to sort out on our own.  Sometimes our usual sources of support, such as family or friends, are too close or can even be part of the problem.  Counselling will provide you with a safe space to talk one-to-one with a counsellor about whatever might be troubling you.  Your counsellor will listen to you and help you to explore your personal thoughts, feelings and experiences.  You will not be pressured to talk about anything you do not wish to discuss.  If you’d like to know more about counselling there is further information at the British Association for Counselling and Psychotherapy.

Counselling may raise complicated or intense emotions so taking care of yourself in between sessions is important.  You can discuss this with your counsellor.  This may involve you choosing to take some private time and space after a counselling session.  

Mental Health Practioner appointments

Mental Health Practitioners are available to support and advise students who feel that they may be experiencing mental health difficulties.  They can:

  • offer information and advice to prospective students about the support available for them while studying at Northumbria University
  • offer mental health assessments
  • make referrals and liaise with other services within and outside of the University 
  • provide ongoing individual support and planned therapeutic interventions
  • discuss strategies for managing life at university and mental health problems 


The aim of self-help is to provide you with resources to solve your own problems or achieve goals without the direct supervision of professionals. It utilises publicly available information to help you to expand your knowledge and understanding of yourself, whilst providing advice and guidance on how to manage the issues that concern you.

Self-help is usually recommended for people with mild to moderate mental health and emotional issues. It has some advantages over professional one-to-one therapy: it’s convenient and you can do it in your own time, when and where it suits you. Although self-help is considered a very useful resource it is not always a substitute for appointments with a counsellor or mental health practitioner.

You don't need to register with the Counselling and Mental Health Support Team to access our self-help resources.  You can find our self-help resources at

Guided Self Help via Silvercloud

Guided self-help is a structured way of working which allows you to help yourself with the support from another person.  It requires you to work with the contents of the self-help material to overcome problems and achieve personal goals.  The most current recommended guided self-help approaches use a cognitive, behavioural or problem-solving approach. For our guided self-help support, we utilise an online programme called Silvercloud.

If you express an interest in Silvercloud as your preferred style of support and/or it appears a good way to help you with your described needs, you may be offered one of the interactive Silvercloud Programmes e.g. Space from Anxiety or Space from Depression. This means being issued with access to this online Cognitive Behavioural based self help and a practitioner will check in with you via written communication on the Silvercloud Portal on a regular basis to review your progress and offer guidance and support. This can be an accessible and convenient way to address your mental health and students who want an alternative to face to face appointments have said they welcome this option.

Need to make an appointment?

To make an appointment with Counselling and Mental Health Support, please complete our registration form

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Open Days are a great way for you to get a feel of the University, the city of Newcastle upon Tyne and the course(s) you are interested in.

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Virtual Tour

Get an insight into life at Northumbria at the click of a button! Come and explore our videos and 360 panoramas to immerse yourself in our campuses and get a feel for what it is like studying here using our interactive virtual tour.

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