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NU World FAQs

Questions and Answers for NU World

NU World Virtual Open Day FAQs 15/07/2020

What is the web address for NU World Virtual Open Days?

You can access the NU World Virtual Events here: https://nuworld.northumbria.ac.uk/nuworld/virtual-open-day/

What web browser do I need to use for NU World Virtual Open Days?

To gain full access to NU World and view our live broadcasts during the Virtual Open Day, we recommend you use Google Chrome from a laptop, PC or Mac. Other web browsers which support NU World but may not allow you to fully access all elements of the virtual event are Microsoft Edge, Apple Safari, and Mozilla Firefox. Unfortunately, we don’t currently support Internet Explorer 12, but you can use any of the latest and greatest web browsers we’ve listed. You can also access NU World from a smartphone or tablet.

I get an error message when I register on the NU World registration form to create my itinerary what do I do?

Firstly, make sure your password is at least 10 characters long and contains 1 Number and Symbol. Secondly, make sure you complete all the fields on the registration form. Finally, make sure your password matches.  If you have already registered for NU World then go directly to the login page https://nuworld.northumbria.ac.uk/nuworld/login

If you still have problems, contact us via live chat.

I’ve registered on NU World, but I’ve forgotten my password what do I do?

Simply go to: https://nuworld.northumbria.ac.uk/nuworld/forgotten-password to reset your password don’t forget your new password needs to be at least 10 characters long and 1 Number and Symbol.

I’ve created my NU World Itinerary, but I want to change or review my choices how do I do this?

If you have changed your mind or simply want to know more about all the live events you can attend, return to https://nuworld.northumbria.ac.uk/nuworld/virtual-open-day/ and click ‘change my itinerary’ to change and update it either during the Virtual Open Day or before.

I am struggling to join the live sessions. How do I join?

Cameras and microphones are not required for the live sessions. Click 'X'on the right hand side of the live broadcast screen to close the message and join the live event.

Why is it taking a while for content to load?

We have some great content to share with you but some of the files are large. Bear with us – at busy times when there is a lot of people on the platform it may take a little while longer to load, but it will be worth the (very short) wait.

I’ve still got questions and need some help who can I contact?

Get in touch we’ll be more than happy to help. 

You can find our Live Chat feature in the bottom right-hand corner of this page https://www.northumbria.ac.uk/contact-us/ and throughout the website. Simply click the 'Live Chat' icon and fill out the short form to connect with us

When is Live Chat support available?

Live Chat Operational Times:

Monday - Friday: 09:00 - 18:00 (GMT)

Live Chat will not operate on UK Bank Holidays and public holidays, including Christmas Day and New Year's Day.

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