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IT Helpline

IT Helpline

The IT Place

 WiFi &  IT Help

  • WiFi advice
  • Connecting to Simply Web
  • Email on your phone
  • General help with IT

Make an appointment with the IT Helpline and our Helpline Advisor will help you get connected.

What can I ask the IT Helpline about?

The Helpline can help you with any IT queries such as setting up your laptop and connecting to the Northumbria WiFi networks, accessing your work off campus, topping up your print credits, and how to use your email account. They can also help with finance queries (SAP), student record problems (SITS) and telephone provision at Northumbria.

Helpline staff will take the details of your query down. If the query can't be dealt with straight away, they'll give you a Ticket Number and pass the query to the appropriate team - you can monitor and update your query via KnowHow at