Skip navigation

Communicating Effectively in Difficult Situations - Level 7 - AC0734

BOOK NOW Register your interest

About this course

This course is part of Continuing Workforce Development for NHS practitioners. If you are interested in participating, please fill out the application form and gain authorisation from an appropriate decision maker within the NHS before sending it back to us.

Please note this module offers a variety of intake dates. Submit your application for the default month, which appears on the book now page, and indicate your preferred intake in the personal statement section from the date(s) listed in the orange box on this page. Your programme support team will be in touch to confirm your actual start date in due course. For further queries, please contact us by emailing hs.cipdinfo@northumbria.ac.uk.

In addition to their physical symptoms, many people with chronic or life limiting illness face major psychological issues. By listening and talking, health professionals play an important role in helping them make the many adjustments required along the way. Primarily, this module invites you to reflect and subsequently develop your personal communication skills with patients their family and colleagues.

The module incorporates a reflexive approach throughout enabling you to consider and appraise appropriate communication strategies. Lectures, discussions and role plays will assist you to draw upon and develop your existing skills and apply the module content to your professional practice.

You will develop an appreciation of evidence based practice and information retrieval, and analysis skills.

Course Overview:

  • Self awareness; personal needs and achievements
  • Supporting the patient and their family: potential psychosocial impact of cancer; user perspectives and experiences of the cancer journey
  • The helping process: The helping relationship; attitudes and beliefs; counselling skills; dealing with difficult situations and strong emotions; breaking bad news
  • Coping and adjustment strategies
  • Reflective practice – reflection as a learning method

Learn from the Best

Designed by a multi-professional team including Physiotherapists, Occupational Therapists, Nurses, Midwives, Social Care Staff and Medical practitioners our range of Continuing Professional Development (CPD) is tailored towards individuals who are driving and enabling practice development in NHS North East.

Northumbria is the principal provider of nurse education in the North East of England and was named Nurse Education Provider of the Year (post-registration) for three consecutive years by Student Nursing Times.

We have excellent relationships with partner services in health, social care and social work and our range of CPD provision supports practitioners and managers to engage in professional learning and then examine how this can be integrated in the practice arena.

Teaching and Assessment

To achieve the learning outcomes of the module, you must be prepared to participate within individual and small group role-play scenarios. Some of this work will involve the use of video recording within the classroom.

The summative assessment requires you to demonstrate the interface between theory and practice by employing the appropriate analytical and evaluative skills when reflecting upon a supportive communicative intervention. A critical incident analysis and a reflective diary are used to facilitate this process.

Learning Environment

This course is based at our Coach Lane Campus where you will have access to cutting-edge facilities with technology embedded through all aspects of your CPD course.

 

Research-rich Learning

Northumbria University has been ranked in the top quartile in the UK for research power in Allied Health Sciences and Nursing. Additionally, more than 80% of our research activity in Allied Health Sciences and Nursing is rated as world-leading or internationally excellent (REF 2014).

 

Your Future

This accredited module can count towards the MSc in Practice Development (20 credits).

Course info

Award Type 20 credits, Level 7

Sector Healthcare Public Health

Location Coach Lane Campus

Start TBC - Please contact hs.cipdinfo@northumbria.ac.uk

An NHS Continuing Workforce Development module for registered healthcare practitioners to develop communication strategies and skills for difficult situations.

This course is based at our Coach Lane Campus where you will have access to cutting-edge facilities with technology embedded through all aspects of your CPD course.

Applicants must be registered healthcare professionals with previous evidence of level 6 study.

See below for an overview of this course:

  • Self awareness; personal needs and achievements
  • Supporting the patient and their family: potential psychosocial impact of cancer; user perspectives and experiences of the cancer journey
  • The helping process: The helping relationship; attitudes and beliefs; counselling skills; dealing with difficult situations and strong emotions; breaking bad news
  • Coping and adjustment strategies
  • Reflective practice – reflection as a learning method

Back to top