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De-escalation and Management of Violence and Aggression
Bespoke closed programme - dates can be clarified with participants Two or Three Day Programme

De-escalation and Management of Violence and Aggression, a short course developing skills and techniques in de-escalation for frontline health and social care staff.

Northumbria University, together with North East Ambulance Service have combined, using their high levels of skills and experience to develop a programme which will enable frontline health and social care staff to both understand and effectively de-escalate anger, aggression and/or violence in their practice and workplace.

There is an increasing emphasis on the use of noncoercive approaches and interventions in managing agitated or aggressive patients/ clients in health and social care.

Successful outcomes can be achieved in the use of such approaches against what may be considered a more traditional approach involving restraint and/or medication.

This programme will explore and examine definitional interpretations of violence aggression and challenging behaviour, and will additionally examine the staff members own approach and experience in defusing such situations.

The programme overall will enable participants to understand and employ proactive and strategic approaches to prevention and management, through the practice of ongoing assessment, appropriate observation, clear communication and the development and maintenance of a healthy safe environment.

Programme participants will not only benefit from content developed and delivered by Northumbria University expert faculty, but practitioners from the North East Ambulance Service; front line primary care specialists with high levels of experience of managing violence and aggression.

 

Course Information

Delivery Method 2/3 day short course programme

Mode of Study
Bespoke

Location
Northumbria University Coach Lane Campus and North East Ambulance Service Training Centre

Start Bespoke closed programme - dates can be clarified with participants

Duration
Two or Three Day Programme

Sector
Health, Sport and Social Care

NORTHUMBRIA UNIVERSITY

We engage in world leading workforce training and development that makes remarkable impact on the way practitioners work and learn around the world. As experienced practitioners and programme developers our academics explore the world’s most urgent and complex problems which is shared through our teaching.

Northumbria’s programmes are designed by multi-professional team of health and social care professionals and are informed by cutting edge research and keep pace with new developments, skills and knowledge.

We have an established track record of delivery with domestic and international clients. Our bespoke programmes cater to partners needs and requirements and are developed with consideration of each partners own requirements at their core.

Our Continuous Professional Development (CPD) courses are designed to increase skills and knowledge and introduce new ways of thinking and working, creating an impact in performance at all levels.

NORTH EAST AMBULANCE SERVICE

The North East Ambulance Service NHS Foundation Trust (NEAS) covers 3,200 square miles across the North East region.

We employ more than 2,600 staff and serve a population of 2.7 million people by handling all NHS 111 and 999 calls for the region, providing critical care and transport, medical support cover at events and delivering award-winning training for communities and commercial audiences.

We offer a wide range of courses including first aid at work, emergency first aid, CPR, automated external defibrillator (AED) training, conflict resolution, drug awareness training, fire safety and many more.

Since 2012, we have trained over 18,000 delegates from over 1,400 businesses and organisations.

Northumbria University Coach Lane Campus and the North East Ambulance Service Training Centre. NEAS own training facilities, used to train frontline emergency care paramedic and urgent care practitioners.

 

Northumbria is a research-rich, business-focused, professional university with a global reputation for academic excellence.  Our students learn from the best – inspirational academic staff with a genuine passion for their subject, whose teaching is shaped by world-leading and internationally excellent research.

Northumbria University has invested substantially in excellent IT and library resources ensuring that all our students and professional clients have access to the best facilities.

 

 

We will work with you to develop a programme that will meet the needs and requirements of your organisation around the management of violence and aggression. Programme content will include;

Section One:
• Introductions, Orientation to content of the programme
• Exploring the participants’ conflict management style, avoidant, accommodating, competing, or collaborative?
• The stages of escalation, crisis vs non-crisis thinking
• Care environments, contraband, weapons and balancing security and therapy in health and social care settings
• Traits, cause and factors, which may trigger aggression
• What is verbal de-escalation? Exploration of both verbal and non-verbal techniques – The comfort zone, Tone, Volume, Rate of speech, Courtesy, and the use of reflection, open ended questions and active listening
• De-escalation Don'ts
• Ending de-escalation, the value of reflection and de-brief, reporting and recording and post incident review

Section Two:
• Visit to the North East Ambulance Training Centre – Interactive discussion session with Front line ambulance staff regarding skills and practice of deescalation of anger, violent and aggressive behaviour

Section Three: 
• Review the integration of theory and practice, exploring the value of less coercive interventions in de-escalating and managing aggressive and/or violent situations in practice. Further, explore the value of establishing trust between the patient, service user, client and staff member, in turn promoting both empowerment and collaboration

 

There are no entry requirements

This programme will explore and examine definitional interpretations of violence aggression and challenging behaviour, and will additionally examine the staff members own approach and experience in defusing such situations.

The programme overall will enable participants to understand and employ proactive and strategic approaches to prevention and management, through the practice of ongoing assessment, appropriate observation, clear communication and the development and maintenance of a healthy safe environment.

Programme participants will not only benefit from content developed and delivered by Northumbria University expert faculty, but practitioners from the North East Ambulance Service; front line primary care specialists with high levels of experience of managing violence and aggression.

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Start
End
Fee
Availability
Please register your interest for this course and we will be in touch once we have confirmed dates.

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