SM9741 - Digital Public Services Environment

What will I learn on this module?

This module explores how to integrate coaching as a strategic approach within an organisational development strategy.

This module takes the learners through a structured exploration of how public services and digital government require different conceptual and practical approaches to addressing issues of organisational performance and considers the key building blocks of an effective strategies and frameworks for achieving this. Students will consider the key elements of strategy via relevant case study organisations: the strategic imperatives for digital services; the role of leadership; internal vs external assets and resources, creating a collaborative culture through;1:1 and team based approaches; supervision and evaluating effectiveness and return on investment.

This module has relevance for professionals seeking to develop an internal strategy and for practitioners/consultants supporting a client organisation.

Practical elements will focus on a combination of team supervision approaches to compliment the 1:1 capabilities developed elsewhere in the programme.

The module culminates in a written recommendation for a case organisation that seeks to create a culture, implement an integrated coaching strategy or further develop aspects of an organisations coaching capability. Alongside you will create a personal learning log and personal development plan that captures areas for future development in relation to your role in organisational coaching.

How will I learn on this module?

The pedagogic approach which underpins this module, and the programme overall, is “student centred” which places great emphasis upon you reflecting upon your experiences of coaching in order to develop your understanding and practice of coaching within your context.

You will have the opportunity to crystalise your own coaching context, diagnose your own learning and development needs, set learning objectives, identify resources for learning, choose and implement learning strategies and evaluate the achievement of your own learning goals.

You will collaborate with staff and fellow students to create a learning community where you will reflect on the theories and ideas of organisational coaching and how they may apply in various contexts. As this module has a particular focus on creating a coaching culture these ideas will be applied to the learning cohort in that you will consider how the cohort can become a coaching organisation, how you might incorporate coaching interventions such as peer coaching, team coaching and supervision.

Through development of a practical recommendation you will have the chance to practically apply the learning in considering what might be required to create a strategic coaching intervention within an organisation of relevance to you.

How will I be supported academically on this module?

On this module you will be supported academically in a number of ways. You will have access to the module tutor and programme leader for academic guidance and support and there will also be online support a series of video and podcasts covering academic writing for postgraduate study, referencing and critical review. You will be encouraged to use the study skills service provided by the library and tutors will provide one to one guidance where needed.

Learning and Feedback: One of the main aims of the programme is to develop your confidence and capability to learn independently. The coaching learning set will facilitate this aim through shared learning enabling you to evaluate and analyse your own approach. You will observe and be observed by your peers and utilise a reflective feedback framework which supports you to ‘notice’ and make sense of learning interactions.

The Electronic and Learning Platform will be used to encourage you to engage in interaction and communication with your fellow students, and to clarify issues arising from your independent study. You will be provided with constructive feedback on your assessed work and, as part of your continuing development you will be able to use the feedback in the preparation of subsequent assignments.

Study Skills: When required programme staff will provide essential study skills and equip you with the fundamental academic expertise needed to successfully complete their postgraduate degree programme.

What will I be expected to read on this module?

All modules at Northumbria include a range of reading materials that students are expected to engage with. The reading list for this module can be found at: http://readinglists.northumbria.ac.uk
(Reading List service online guide for academic staff this containing contact details for the Reading List team – http://library.northumbria.ac.uk/readinglists)

What will I be expected to achieve?

Number MLO’s below from 1 - 4

Knowledge & Understanding:
To demonstrate knowledge and understanding of how to implement, monitor and evaluate coaching and / or supervision in an organisational or business context. [MLO1]

Intellectual / Professional skills & abilities:
To be able to create an appropriate strategic coaching intervention that supports organisational development within own context. [MLO2]

To create a personal development plan that assesses current organisational coaching capabilities and identifies actions for future development. [MLO3]

Personal Values Attributes (Global / Cultural
To demonstrate an awareness of the ethical, cultural, social, relational or boundary issues related to strategic organisational coaching interventions. [MLO4]

How will I be assessed?

Formative Assessment:
The formative assessments will be provided during weekly seminar sessions. [MLO1, 2, 3 and 4]

Summative Assessment:

You will be assessed via two 1500 word written assignments (50% each) that will include a recommendation of a strategic organisational coaching or supervision intervention plus an analysis of your personal development in relation to organisational coaching or supervision.

Assessment will be through the creation of a 3000-word recommendation that includes for implementing a coaching culture :

Written assignment 1 (1500 words). Written feedback will be provided. [MLO1, 3 and 4]

Written assignment 2 (1500 words). Written feedback will be provided. [MLO1, 2 and 3]

Pre-requisite(s)

N/A

Co-requisite(s)

N/A

Module abstract

This module is a must for professionals and consultants seeking to develop Digital Public Services Strategies as a strategic intervention within or for client organisations.

This module takes the learners through a structured exploration of how public services and digital government require different conceptual and practical approaches to addressing issues of organisational performance and considers the key building blocks of an effective strategies and frameworks for achieving this. Students will consider the key elements of strategy via relevant case study organisations drawing on a range of organisational contexts with a range of strategic imperatives for digital services; the role of leadership; internal vs external assets and resources, importance of creating a collaborative culture through; 1:1 and team based approaches; supervision and evaluating effectiveness and return on investment.

The module follows your interests focussing on key issues of organisational change in relation to public services relevant to a range of contexts and employs enquiry based learning to explore issues of relevance to you. You will gain learning and professional development in leading and participating in group sessions, class which are geared to the assessments

Course info

Credits 20

Level of Study Postgraduate

Mode of Study 1 year full time

Department Newcastle Business School

Location City Campus, Northumbria University

City Newcastle

Start September 2024

Fee Information

Module Information

All information is accurate at the time of sharing.

Full time Courses starting in 2023 are primarily delivered via on-campus face to face learning but may include elements of online learning. We continue to monitor government and local authority guidance in relation to Covid-19 and we are ready and able to flex accordingly to ensure the health and safety of our students and staff.

Contact time is subject to increase or decrease in line with additional restrictions imposed by the government or the University in the interest of maintaining the health and safety and wellbeing of students, staff, and visitors, potentially to a full online offer, should further restrictions be deemed necessary in future. Our online activity will be delivered through Blackboard Ultra, enabling collaboration, connection and engagement with materials and people.

 

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