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Student Success Team

Welcome from the Student Success Team!

We're delighted that you've chosen to study a distance learning course with us here at Northumbria University. We look forward to welcoming you. Students at Northumbria enjoy first-class teaching as well as the ongoing support of the Student Success Team. As specialists in online student support, we're committed to your academic success.

We will be your first point of contact for any issues that might affect you on your journey. You will receive a dedicated Student Success Advisor who will support you from enrolment to graduation. Access to this support will help you to focus your attention on your studies.

The Student Success Team will help you

  • Navigate your studies
  • Find advice and guidance
  • Answer any non-academic questions
  • Deliver fees and assessments on time

With our support, you'll enjoy a fulfilling, productive study experience.

Your Student Success Advisor will keep in contact with you via your Northumbria University email account. Please check it regularly. We'll check your progress and provide key course information through this address.


Call us on:

+44191 276 6392 Monday to Friday, 8am to 4pm (BST/GMT)

Email us at:

We have a 24 hour email response time (even on weekends)

The Student Success Team will assign you a dedicated advisor when you enrol on your course. You'll receive their direct-dial extension number in the form of a six-digit code. Whenever you have a question or a query, your advisor will be ready to help. If they are unavailable for any reason, you can email or call the Student Success Team who will get back to you as soon as possible.

You can also arrange regular support calls with your Student Success Advisor. No matter your timezone, we always try to arrange calls at a time convenient to you. Our advisors are happy to use video calling software, if you like to communicate face-to-face. They can also send communications and reminders via SMS.

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