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Have your say

This is your Careers and Employment Service, we want you to be able to manage your future career successfully whichever path you choose to take.  We do so by helping you to research your options, enable you to make well informed career decisions, be able to identify and articulate your skills and to find relevant employment, further study or training. We strive to do so to a high standard and are accredited to the national Customer Service excellence standard.

We need to know how we are doing, and also for you to tell us your ideas - what is working, what isn't working so that we can continue to strive to offer a quality service. 

Complete the online Your Say Comment Form below, it is a fast and simple way to share your thoughts. Tell us what you like about our Service, or tell us what we could do better. We will respond to your query within one week of receipt, if a response has been requested.  For information on other ways you can help us to improve our service, take a look at our ways to have your say.

To see what others have said in the past, and how we have used your comments look at You Said, We Did.

If you want to know more about our service standards you can find our more at our promise to you

Ways to have your say

Your comments, ideas and suggestions help to shape the Careers and Employment Service. You can help us to keep improving our service to you by using the following methods:

Online Your Say comment form
A quick and easy way to have your say. Tell us what you like about the service, or tell us what we could do better.

Comments and suggestions cards
Pick up a card and post the completed form in our comments and suggestions box in Student Central.

Surveys and satisfaction cards
We will regularly seek your feedback on aspects of the service. Please help us to continue improving our service by taking the time to complete our surveys and satisfaction cards. Cards can be posted in the comments and suggestions box.

All Careers and Employment staff are happy to receive your comments face-to-face.

Feedback gathered at key events
We will use a variety of methods including feedback walls and surveys to get your feedback on our fairs and events.

Your representatives
We hold regular meetings with key stakeholders such as Students' Union Sabbatical Officers.

Our promise to you

  1. We will provide you with the opportunity for face to face or telephone discussion with a professionally qualified Careers Adviser within 1 working day of initial enquiry through the Careers Drop-in.

    We achieved a 100% provision of our Guidance Drop-in service during 2017/18
  2. We will provide you with the opportunity for face to face discussion with a Careers Information professional twice a week at advertised times through the Careers Information and Job Search Drop-in.

    We achieved a 100% provision of our Information and Jobsearch Drop-in service at advertised times in 2017/18.

  3. We will provide you with a minimum of 40 careers education presentations and workshops (Workshops on Wednesdays) during the academic year; covering a range of occupations and employment sectors.

    We provided 60 sessions in 2017/18 plus a 'Get Graduate Job Ready' event. 

  4. We will provide access to the JobsOnline vacancy database, offering opportunities for graduates and students seeking graduate, part-time, vacation jobs, placements, work experience and volunteering opportunities, which will be available 95% of the time, 24/7 and 365 days per year.

    JobsOnline was available to search for vacancies and employers 99% of the time from September to December 2018.

  5. In the current academic year we will facilitate opportunities on campus for a minimum of 225 employers to meet with Northumbria students and graduates at careers fairs and events to raise awareness and knowledge of the labour market and recruitment practices. This includes a cross sector careers fair open to students of any discipline and a Part-time Jobs Fair for current students.  

    From August 1st to end December 2018, over 250 unique employers have attended events on campus. This includes our Northumbria Placements & Careers fair and Part-time Jobs Fair. Further opportunities for Northumbria students and graduates to meet employers face to face at presentations, informal drop-ins and participate in skills workshops are planned for the spring term in 2019

  6. We will provide you with the opportunity to email the Careers and Employment Service mailbox with a careers-related query and receive a response within 2 working days.

    We test response times at intervals throughout the year. During 2017/18, 100% of emails received a response within 2 working days in the test periods.

You said, we did

We recognised that Business and Law students would benefit from a Careers drop in at City Campus East.

In September 2018 we introduced a Careers Information and Job Search Drop in two days a week at City Campus East.

Fashion students asked for more preparation for securing employment in London at Graduate Fashion Week.

We designed a bespoke session called Networking at GFW and we also sent our Design Careers Adviser to London to be on hand to provide support.

You wanted more information on gamification, used by some employers in the recruitment process.

We designed a Tea & Tips session around gamification in Employability Week.

You asked for more charities and public service organisations offering graduate opportunities to attend our Careers Fair.

We extended invites to more charities and public services organisations this year. As a result VONNE, Unlocked Graduates, HMP Northumberland, Border Force and Frontline attended.


Your say comment form

We welcome feedback from students and staff. If you have any suggestions or comments on how we can improve our service, please let us know by completing the form below. If your feedback is on services provided at Coach Lane, please state this in the comments box.

We never publicise your personal details. We do not publish or reply to anonymous comments.

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