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Principles and Practice of Restorative Just Culture 4-day Programme
| 4 days over a 2 week period

Mersey Care NHS Foundation Trust and Northumbria University are proud to present a four-day course on the principle and practises of Restorative Just Culture, which is also part of the learning encouraged in the NHS plan; We are the NHS: People Plan 2020/21 – action for us all.

This programme is for any professionals and practitioners who are involved in the management and welfare of a range of stakeholders (employees, patients, clients) when an adverse event/incident has occurred and/or when an employee relations matter has arisen (including bullying / harassment/ grievances/ disciplinary etc). Participants will learn how to manage these issues in a restorative way that minimises the negative impacts, maximises the learning to develop an organisational culture where people feel safe and one they can trust.

Through practitioner and academic insights you will learn how to develop, implement and evaluate a restorative just culture in your own organisation. You will also learn from the journey of Mersey Care NHS FT who will share their experience of implementing a restorative just culture, from which they have seen a 75% reduction in disciplinary investigations since 2016, and a significant reduction in dismissals and suspensions leading to a substantial reduction in cost despite the organisation more than doubling in size.

It is estimated that over 6,000 workers are currently suspended in the public sector and at a cost upwards of £50 million. This can be as a result of workplace stress, bullying or harassment that are dealt with in retributive rather than restorative ways which sadly can result in people ending their own lives or suffer long term health and well-being issues. Restorative Just Culture practices recognise the important role played by dealing with adverse events and incidents by asking, who is hurt; what do they need; and whose obligation is it to meet those needs? The success of restorative responses hinges on getting the community involved in collaboratively resolving those questions and arriving at a solution that is respectful to all parties, such as, patients, families, caregivers, organisational representatives, regulators and legal and union representatives. It considers accountability in a forward-looking (rather than punitive, backwards-looking) manner, asking who needs to do what now, given their role and the expectations that come with it. 

This CPD programme offers you the opportunity to explore and critically analyse the concepts of Restorative Just Culture approach and how these can be applied within your own organisation and the wider context. A range of techniques, approaches, and the theoretical underpinning them will be reviewed and connection to their application to practice will be explored. This will provide a wider range of knowledge to draw from when working and dealing with adverse events and incidents within the context or your professional role. 

If you are interested in taking part in the programme, places can be offered on an individual basis or block organisational bookings (availability depending). Please refer to the Programme Dates and Booking Information tab on this page to see available dates. For more information please email

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Course Information

Award Type Award Type University accreditation, 30 credits at Level 7

Delivery Method Virtual Programme

4 days over a 2 week period

Health and Social Care, Leadership and Management, Architecture, Built Environment and Construction, Digital, Tech and Creative, Engineering and Manufacturing, Education, Financial and Legal Services


This programme would also be of particular interest to professionals an practioners in: health and social care, police, education, Local Government, trade union bodies and in particular, those who are involved with the reporting and management of adverse events or incidents.

In this programme we will address the theory behind Restorative Just Culture and its application in complex organisations, and how to implement this practically in your own organisation. The associated benefits include: better relations with employees, improved staff survey results, less labour conflicts and more motivated colleagues.  Accreditation is also offered with this programme. 

We will not only show you how to implement a Restorative Just Culture, but also which prerequisites are necessary and which type of organisational philosophy is required. We will explain the difference between retributive and restorative approaches, and consider the advantages and disadvantages of each. 

We will discuss how a Restorative Just Culture can be evident even without adverse events. We address the role of a number of professionals in initiating and sustaining a Restorative Just Culture. We will also outline how Mersey Care took an organisational development approach to diagnosing and tailoring its approach through staff engagement.  

The programme will cover the following topics:  

• Restorative Just Culture: The alternative 

• Restorative Just Culture: How to do it - adverse events 

• Restorative Just Culture: How to do it - routine work 

• Restorative Just Culture: implementing for sustainability 

• How to implement restorative just culture  

• Compassionate HR 

• How to implement from an Organisational, Operational and Human Resources perspective 

• Impact and business case 



Virtual Campus

This programme is delivered virtually over 4 days over a 2 week period. In addition to the live virtual master and group sessions, you will have access to a range of resources through which you will develop your own restorative just culture implementation and evaluation plan, learning from the insights of Mersey Care NHS FT. You will be introduced to the virtual campus where you will attend live interactive master classes with a subject expert, participating in live discussions and asking questions. In your learning groups you will apply the learning to real cases in a virtual classroom with the help of group facilitators.

1. Understand the theories and concepts that underpin the practices relating to a Restorative Just Culture.  

2. Critically analyse the current approach to adverse incidents and events within your own organisation and diagnose where this is in relation to the Restorative Just Culture. 

3. Design a framework/plan to implement the Restorative Just Culture within your own organisation and link this to strategic level organisational goals.  

4. Learn the 4-step process of managing adverse incidents and events using the framework designed and used within Mersey Care NSH FT. 

5. Identify individual and organisational learning needs and utilise learning logs to reflect on individual learning that is needed to support the implementation of a Restorative Just Culture within your own organisation. 


Programme Enquiries:

Booking Enquiries:

Please register your interest for this course and we will be in touch once we have confirmed dates.

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