Skip navigation

International student support

We give a warm welcome to all our international students who are coming to study here at Northumbria University.  Whether you are new to the UK or have already lived in the UK for a while, we are here to help you with a wide range of different issues that you might face during your time here.

To help you settle into life at Northumbria University, our Welfare, Immigration and Funding Advisers offer free, confidential guidance and support on a wide range of issues including: 

We offer a 'Meet and Greet' service for new students, where we will arrange to meet you at Newcastle Airport and transport you to your accommodation.  We also work with the Students’ Union to deliver a programme of trips and social events all year round called ‘Fast Friends’, to help you meet other students and make friends. 

Ssw _accredContact Us 

Email:  sv.welfareandinternational@northumbria.ac.uk
Tel:  +44 (0) 191 227 4127

City Campus

Drop in to speak to an Adviser:
10.00am - 4.00pm Monday - Friday (1.00 - 4.00pm Wednesday) 
Ask4Help point, Student Central, City Campus Library, 
Ground Floor

Coach Lane Campus

Bookable Appointments:  Friday 10.00am - 4.00pm
Ask4Help point, Student Central, Coach Lane Library,
Ground Floor

 

Meet the team

Sue Broadbent  Head of Welfare, Immigration and Funding Support

Sue _broadbentI have been employed by Northumbria since 2009 but have worked in Higher Education since 2001.  My role is to manage a team of multi-disciplinary advisers who offer specialist support to students at every stage of their career with us.  The team offer information advice and guidance to over 10,000 students each year and are able to offer advice in person, by telephone or by email.

I began my career in Further Education, moving into Higher Education with Newcastle University Students’ Union in 2001.  I have also worked for the Student Loan Company as a consultant on national projects, whilst also holding the positon of JP outside of the University.



Alison Russell  Welfare, Immigration and Funding Adviser

Allison _russellI have been working at Northumbria University as a member of the Welfare, Immigration and Funding Team since 2013. Prior to this I was employed in the field of Immigration Law, where I was accredited to OISC level 3 as a Senior Immigration Caseworker and regulated and supervised under the Solicitors Regulation Authority. 

At the University my main role is to provide advice to staff, students and stakeholders as an Immigration and Funding specialist, in the main keeping up to date with the Immigration Rules and Student Funding Regulations. The role is hugely varied as the areas of advice cover visa queries, visa errors along with wider immigration matters; funding and financial support, health and GP registration, scholarships and bursaries, benefits, budgeting,  policy guidance and appeals.

Providing an excellent service to the student is paramount to my role as the rules and regulations which all students encounter during their studies can be complex to navigate but should never diminish their student experience with us. 



Juliet Bennett  Welfare, Immigration and Funding Adviser

Juliet _bennettI have been an Adviser at Northumbria since 2011 and I am responsible for providing specialist one-to-one advice and guidance to home and overseas students, both prospective and current, on a wide range of student support matters including student funding and general finance including budgeting and benefits advice, immigration advice and visa renewals and welfare support, including personal, family and health issues and deal with associated escalated case work resulting from welfare concerns and welfare-related incidents. I provide information to students and staff, liaise with various internal departments, external organisations and stakeholders, signpost and make effective referrals.

I provide advocacy for students supporting appeals and complaints where required and manage a busy caseload as well as organising, planning and supporting other work activities such as campaigns, project work, induction events, open days and enrolment. I also support under 18 year old students and care leavers and as result have extensive communication with faculties and Social Workers respectively.

I am professionally accredited by National Association of Student Money Advisers (NASMA) and able to represent students to Office of the Immigration Services Commissioner (OISC) Level 3.

My background has always been in support having previously worked as a Learning Support Assistant and a Learning Mentor in Newcastle College and as a Project Worker in the Tyneside Foyer providing outreach support for 16-65 year olds in the community.



Michael McTeague  Welfare, Immigration and Funding Adviser

Michael _mcteagueI provide student support for those with Welfare, Financial and Immigration queries. I have over 10 years’ student support experience at two North East England Higher Education Institutions and also at a Scottish Further Education/Higher Education College. Prior to that I worked in the Education Department of a major Scottish Local Education Authority, dealing with post-16 education financial support and community grants.

I am an accredited member of National Association of Student Money Advisers (NASMA) and, for immigration advice, a member of UK Council for International Student Affairs (UKCISA).

I gained an NVQ4 in Advice and Guidance and am enrolled on a BA: Advice and Guidance degree as an external student.



Siska Benoit  Welfare, Immigration and Funding Adviser

Siska _benoitI have been a Welfare, Funding and Immigration Adviser at Northumbria since 2006 and I am responsible for providing specialist one-to-one advice and guidance to home, EU and overseas students, both prospective and current.  I advise on a wide range of student support matters including student funding, budgeting and benefits advice, immigration advice and visa renewals.  I also provide welfare support, including personal, family and health issues and deal with associated escalated case work resulting from welfare concerns and welfare-related incidents.

My previous roles that led to me working as an Adviser were in international student recruitment, international student exchange schemes and I have also previously worked for several translation agencies.



Beverley Thompson  Welfare, Immigration and Funding Team

I have been working for the University since 1997 within the Student Support and Wellbeing Service. I previously worked in the Student Job shop, the Graduate service, the Careers and Employment service and currently with the Welfare, Immigration and Funding Team.

I am responsible for the provision of specialist, expert advice, guidance and support to all students (both prospective , current and graduates), also non-specialist staff working in Faculties and other services relating to  a wide range of Welfare, Immigration and Funding advice.

This includes providing advice to students and staff on Immigration and visa queries, funding and financial support, health and welfare, Access to Learning Fund, scholarships and bursaries, benefits, budgeting, Meet and Greet service, registering with the police, NHS bursaries, policy guidance and compliance.

My role involves liaison with external stakeholders, other universities, professional bodies, the police, the Home Office and Student Finance.

I love the variety and range of the role as well as the contact with a wide range of students from all faculties- both undergraduate, postgraduate and graduates, also Academic and Support staff



Gillian Hurst  Welfare, Immigration and Funding Adviser

I have worked at Northumbria since 1999, initially as an Associate Adviser/Project and Policy Officer. In 2004 I was appointed to the role of full time Welfare Adviser based at Coach Lane campus. Following this and then in 2011 this role was merged with the Immigration Advice Team.

I am now based at the City Campus where  I am responsible for providing specialist one-to-one advice and guidance to home and overseas students, both prospective and current, on a wide range of student support matters including student funding and general finance including budgeting and benefits advice, immigration advice and visa renewals and welfare support, including personal, family and health issues and deal with associated escalated case work resulting from welfare concerns and welfare-related incidents. I provide information to students and staff, liaise with various internal departments, external organisations and stakeholders, signpost and make effective referrals. I provide advocacy for students supporting appeals and complaints where required and manage a busy caseload as well as organising, planning and supporting other work activities such as campaigns, project work, induction events, open days and enrolment. I also support under 18 year old students and care leavers and as result have extensive communication with faculties and Social Workers respectively.

I am professionally accredited by NASMA (National Association of Student Money Advisers and able to represent students to OISC (Office of the Immigration Services Commissioner) Level 3.

My background has always been in advice work having previously trained as a Careers Adviser at Northumbria University.


Maddy McKinnon Welfare, Immigration and Funding Adviser

I started work as a Student Welfare Adviser at The University in 2005. I spent a short time undertaking research into the student experience at Northumbria and then returned to advice work after the Welfare and International teams merged in 2011.

My job involves keeping up to date with the Immigration and Student Funding Regulations in order to provide specialist one-to-one advice and guidance to home, EU and overseas students, both prospective and current, on a wide range of student support matters.  These include student funding, budgeting and benefits advice, immigration advice and visa renewals.  I also provide welfare support, including personal, family and health issues. I provide information to students and staff, liaise with various internal departments, external organisations and stakeholders, signpost and make effective referrals.

As well as advice work the role also involves organising, planning and supporting other work activities such as campaigns, project work, induction events, open days and enrolment. I am the named contact at the University for Care leavers and have extensive communication with faculties and Social Workers on related issues.

I am professionally accredited by National Association of Student Money Advisers (NASMA) and able to represent students to Office of the Immigration Services Commissioner (OISC) Level 3.

I enjoy working with people and particularly enjoy being able to use a good working knowledge of relevant regulations to support students to overcome obstacles and achieve their goals.

I have a long standing interest in supporting access to education. Before working in my current role I worked as Support Worker for the University Disability Service, led an arts based research project into inclusion in primary schools, trained as a primary school teacher and worked as a Sixth Form Learning Mentor in a local school. 

  

 

 

Our web pages are continually reviewed to ensure their accuracy and information is correct at the time of publication. If you spot any inaccuracies please contact us on the details above.

 


Latest News and Features

More news

Back to top