MK9627 - Buyer Behaviour and Integrated Marketing Communications

What will I learn on this module?

This module will provide you with a greater understanding and appreciation for how marketers research and target prospective customers. This module offers new insights into unearthing consumer preferences and developing insightful consumer personas. Furthermore, it provides knowledge and guidance on how this information can be used and transformed into implementing a successful marketing campaign.

The module is equally divided into two core sections. First, weeks 1-6 explore the theory and practice of ‘Buyer Behaviour’ (or consumer psychology). From here, weeks 7-12 focus on developing an ‘Integrated Marketing Communications’ (IMC) campaign.

In weeks 1-6 you will be introduced to the theory of buyer behaviour and identify the differences between consumer buyer behaviour and organisational buyer behaviour. Next you will learn about the different types of decisions that face consumers as well as learning and applying a consumer decision making framework. You will finish by learning about the various influences that face consumers when making planned decisions.

In weeks 7-12 you will be introduced to integrated marketing communications. You will apply a marketing communication planning framework to the development of a marketing campaign which will be based upon the insights created through buyer behaviour analysis. This will involve the critical marketing activities of campaign goal setting, positioning and specific campaign decisions such as media channels and campaign messaging.

How will I learn on this module?

The module aims to:

Introduce you to the related concepts of buyer behaviour and marketing communications. The structure of the module will first allow students to appreciate the value of analysing consumer behaviour and then use this information to develop appropriate and informed marketing communications campaigns.

The teaching, learning and assessment strategies employed (largely focusing on a case study approach) encourage you to think critically and apply the knowledge gained into practical business scenarios.

Lectures, seminars, case studies and the use of electronic materials will be used to develop an understanding of the key topics and issues, and to encourage development and marketing communications strategies in different situations characterised by varying types of buying behaviour.

The module will involve both directed and independent learning. Directed learning may include a range of activities including pre-reading, preparation for seminar activity, preparing for presentations etc. Guidance will be given on the nature of work to be undertaken either through the Teaching and Learning plan or through specific instruction related to a particular task.

Independent learning is learning which the student identifies by pursuing areas of interest or by providing deeper or broader knowledge of the subject, through a range of learning activities that might include reading, reflection, research etc.

The module will include reference to current research activity related to the subject, and where appropriate to that specifically carried out by staff. Teaching materials will be made available via the e-learning portal.

Formative assessment is integrated into the seminar programme and also through the submission of written work. You will work in small groups, building a case study onto which the theories and concepts can be applied in the assignment. Opportunities will be given at regular intervals to present work in progress and to receive feedback

How will I be supported academically on this module?

The university is well-placed to support you in your learning and research with excellent library and teaching facilities, as well as access to relevant and up-to date business data bases.

Academic content and delivery will be enhanced through the use of online lecture notes made available through the module BB site. As well as a weekly webinar that draws examples and closer links to industry practice. . The 1-hour weekly webinar allows also you to link with the module tutor and other members of the teaching team to engage in question and answer sessions on the module materials and assessment brief.

Each of you will also be assigned a personal tutor to provide pastoral support and guidance throughout the programme. Further support is provided through, summative and formative feedback, and a module teaching and learning plan detailing the delivery structure and University requirements.

What will I be expected to read on this module?

All modules at Northumbria include a range of reading materials that students are expected to engage with. The reading list for this module can be found at: http://readinglists.northumbria.ac.uk
(Reading List service online guide for academic staff this containing contact details for the Reading List team – http://library.northumbria.ac.uk/readinglists)

What will I be expected to achieve?

Knowledge & Understanding:
• Analyse and assess the likely buyer behaviour of customers and identify and design integrated marketing communications strategies that create awareness for different products/services. [MLO1]
• To appreciate the roles of different business functions in order to develop a well-researched and organised integrated marketing communications campaign. [MLO2]

Intellectual / Professional skills & abilities:
• Make relevant organisational group-based decisions based on this assessment and associated consultation. [MLO3]

Personal Values Attributes (Global / Cultural awareness, Ethics, Curiosity) (PVA):
• Develop appropriate business intelligence and critical evaluation skills to support organisational decision making. [MLO4]

How will I be assessed?

Summative Assessment

This 20-credit module is summatively assessed at the end of the semester by an individual assignment, which constitutes 80% of the overall mark. This component will address MLO1 and MLO2.

You will also be summatively assessed in groups during the semester (weeks 3, 5, 6 and 10) and this constitutes 20% of the overall mark. This component will address MLO4.

Peer evaluation forms are collected to evaluate the group performance and ensure equity. This component will address MLO3.

Pre-requisite(s)

None

Co-requisite(s)

None

Module abstract

If an organisation truly understands its customers – how they make buying decisions and can be influenced – then it’s ideally placed to
develop marketing campaigns that successfully manipulate consumer behaviour to help it meet organisational objectives.
This module brings together two important and closely related areas of study for marketing students. These include understanding how
buyers behave and make decisions (buyer behaviour) and how to use this knowledge to effectively communicate with selected target markets
(integrated marketing communications). The study of theoretical frameworks underpins the module. You’ll then apply them to a variety of
buyer and business contexts to equip you with the practical skills to engage in professional standard buyer behaviour analyses and campaign
design and planning.

Course info

UCAS Code N555

Credits 20

Level of Study Undergraduate

Mode of Study 3 years full-time or 4 year sandwich

Department Newcastle Business School

Location City Campus, Northumbria University

City Newcastle

Start September 2021 or September 2022

Fee Information

Module Information

All information on this course page is accurate at the time of viewing.

Courses starting in 2021 are offered as a mix of online and face to face teaching due to the ongoing Covid-19 pandemic.

We continue to monitor government and local authority guidance in relation to Covid-19 and we are ready and able to flex accordingly to ensure the health and safety of our students and staff.

Students will be required to attend campus as far as restrictions allow. Contact time will increase as restrictions ease, or decrease, potentially to a full online offer, should restrictions increase.

Our online activity will be delivered through Blackboard Ultra, enabling collaboration, connection and engagement with materials and people.

 

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