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Preparing to Join Us Common Queries

Once you accept your unconditional firm offer, and you have completed everything required by Admissions, we will email you when it is time to enrol. 

Please do not worry if you do not receive this email immediately. Enrolment invitation emails are sent in batches. This means you might receive your email at a different time from other students. 

Before we can prepare your record for enrolment, we need to complete some administrative tasks. This includes ensuring that we have evidence such as: 

  • all your qualifications and results in line with your application, if we have not received them directly from UCAS, or other results providers. 
  • ensuring you have satisfied al non-academic requirements such as portfolio, references or professional suitability checks, where they are applicable.
  • any GCSE conditions that were part of your offer.
  • any evidence of immigration permission that has been requested.

Therefore, you should ensure that you check your emails regularly, as our Admissions Team may have requested further information from you before you are eligible to enrol.  

We understand you may have questions while waiting for your enrolment email. To support you, we have put together a list of frequently asked questions specifically for applicants who have accepted their unconditional firm offer and are waiting to enrol. 

Important: If you are already enrolled or a current student, these FAQs do not apply to you. Instead, please visit Ask4Help Online on your Student Portal, where you will find the help and support you need. 

How do I enrol?

You will need to log in to the Student Portal to enrol.

This is a different system from the Applicant Portal, but you will use the same username and password.

Your enrolment email will include step-by-step instructions. You can also find guidance in:

How do I access any reading lists for my programme

You can find out about accommodation options at Northumbria on the Accommodation web pages. If you would like to speak to someone, please complete the Accommodation contact form and a member of staff will get back to you as soon as possible.  

If you are a current student, please visit Ask4Help Online on your Student Portal. 

I have a question about my student loan – where do I go for help?

Please visit our Funding for UK Students web pages for information about student loans, including how to apply. If you need to speak to a Student Caseworker, please contact us.

If you are a current student, please visit Ask4Help Online on your Student Portal.  

I have a question about my tuition fees – who should I speak to?

Information about tuition fees and funding can be found on the Tuition Fees, Funding and Scholarships web pages. If you need to speak to a Student Caseworker about student funding, please contact us.  

If you are a current student, please visit Ask4Help Online on your Student Portal. 

I have forgotten my University username or password – what should I do?

If you have not received your enrolment email and have forgotten your Applicant Portal username or password, please contact us for assistance.

If you have already received your enrolment email and have forgotten your username, please contact IT Chat. If you have forgotten your password, you can reset it using DUO (UK numbers only) or contact IT Chat (available 24/7). 

My course is starting soon and I have not received my enrolment invitation – what should I do?

If you have not received your enrolment invitation, please:

  • Check your email (including your spam/junk folders). 
  • Make sure you have submitted all required documents via the Applicant Portal. 

If you still need support, please contact Applicant Services. 

When can I enrol?

As soon as you receive your enrolment email invitation, you can begin enrolling onto your course.

Please note: This is a separate email from your offer letter. 

When will I receive my enrolment email invitation?

We will begin sending enrolment invitation emails to students joining is in September 2025 in late August. These emails are sent in batches. This means you might receive your email at a different time from other students.

If you have not received your invitation by late August: 

  • Check your email inbox (and junk/spam folders). 
  • Make sure you have provided all required documents (e.g. qualifications). 

If you still need help, contact Applicant Services.

Do you offer a meet and greet service for international and EU applicants?

Yes, we offer a free airport transfer service from Newcastle Airport. You can find all the information including how to book on our Meet and Greet page.

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