SITECORE FAQS
If you have a question about Sitecore, you may find the answer within our frequently asked questions below:
Requests for CMS access should be made/approved by management. Once your request has been approved, you must complete the Sitecore Fundamentals training course. When the course has been completed, there is a short feedback form to fill out. Once you have submitted this form, you will be directed to a short form to request your Sitecore login details. The Digital Team will then review this request and get back to you with your Sitecore Login details, along with a few guides on setting up your new account.
If you have forgotten your Sitecore username or password, please email bc.digital.marketing@northumbria.ac.uk and we will reset this for you.
If you come across a bug or issue on the university website, please submit a ticket via the Digital Team's service desk. Remember to include as much detail as you can of the issue. Bugs are reviewed and fixed regularly by the Digital Team and IT.
Unsure of how to do something in Sitecore? Here is how you can find the help you need:
- If you already have access to Sitecore but would like a refresher on some of the basics, we would also recommend taking the Sitecore Fundamentals e-learning course. This has been created specifically for Northumbria staff offering an introduction to the CMS and basic content editing.
- Contact the Digital Team - If your query is urgent, you can submit a ticket via the Digital Team’s service desk.
Whether you are new to Sitecore or just need a refresher, our new Sitecore Fundamentals course is available to provide you with all the information you need to successfully edit and publish content on the University Website. The course has been created specifically for Northumbria staff, offering an introduction to the CMS and basic content editing.
You can also visit our Training page within the Sitecore Support Hub for further details on training and support.
We welcome suggestions for new training topics and opportunities. You can submit a ticket via the Digital Team’s service desk.
The process of setting up staff members, Academics and PGR Students with new staff profiles has previously been completed manually by the Digital Team in Marketing. However, with the launch of the Pure system (11/03/19) when a new Pure profile is created, it will automatically create a profile on the corporate website. This also means staff can now update their own profiles as and when they need to using Pure.
This also means that when a member of staff leaves the university when their pure profile is deactivated, this will automatically remove their profile on the corporate website. This will ensure that we are only showing profiles for people that currently work here.
If you would like to learn more about Pure, you can access related tutorials on the dedicated Pure Support section on the staff intranet. If you have any queries as to how to update or create your profile you can also contact the Pure team directly via puresupport@northumbria.ac.uk.
The name that you give a page when it is created becomes the page URL on the site, therefore it must not contain any special characters (for example '" ? ! % £ / ).
You should re-name the page to include only alpha numeric characters.
Once you have created the page, you can change the page title and navigation title within the content editor. This is what will display on the main page content and within the site navigation.
You can also visit our Accessibility Guidelines document within the Sitecore Support Hub for further details on how you to ensure your pages are compliant with the Web Content Accessibility Guidelines (WCAG) standard 2.1.
