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Communicating Effectively in Difficult Situations - Masterclass - MC0007

About this course

This masterclass is commissioned by Health Education England as part of its continuing workforce development (CWD) portfolio. If you are interested in participating, please complete the application form and gain authorisation from your Line Manager and your Trust Training Coordinator.

To apply please complete the word document application form and return this to

If you have any queries please contact us via email at

Would you like to improve your personal communication skills? This one-day masterclass will explore why communication is important in your practice setting, analyse why communication may be challenging, identify some of the core communication skills we use in practice and demonstrate the use of these skills through interactive participation.

Due to the experiential delivery of the masterclass places are restricted to 12 delegates so early booking is advisable.

Learn from the Best

Designed by a multi-professional team including Physiotherapists, Occupational Therapists, Nurses, Midwives, Social Care Staff and Medical practitioners our range of Continuing Professional Development (CPD) is tailored towards individuals who are driving and enabling practice development in NHS North East.

Northumbria is the principal provider of nurse education in the North East of England and was named Nurse Education Provider of the Year (post-registration) for three consecutive years by Student Nursing Times.

We have excellent relationships with partner services in health, social care and social work and our range of CPD provision supports practitioners and managers to engage in professional learning and then examine how this can be integrated in the practice arena.  

Teaching and Assessment

To achieve the learning outcomes of the masterclass, you must be prepared to participate within individual and small group role-play scenarios.

Learning Environment

This course is based at our Coach Lane Campus where you will have access to cutting-edge facilities with technology embedded through all aspects of your CPD course.  

Research-rich Learning

Northumbria University has been ranked in the top quartile in the UK for research power in Allied Health Sciences and Nursing. Additionally, more than 80% of our research activity in Allied Health Sciences and Nursing is rated as world-leading or internationally excellent (REF 2014).


Course info

Award Type Masterclass

Sector Health, Sport and Social Care

Location Coach Lane Campus

Start To be Confirmed

Duration One-Day

This one-day masterclass is designed for registered healthcare professionals who would like to improve their personal communication skills.

This course is based at our Coach Lane Campus where you will have access to cutting-edge facilities with technology embedded through all aspects of your CPD course.

Applicants must be registered healthcare professionals.

Content Overview

  • Self awareness; personal needs and achievements
  • Supporting the patient and their family: potential psychosocial impact of cancer; user perspectives and experiences of the cancer journey
  • The helping process: The helping relationship; attitudes and beliefs; counselling skills; dealing with difficult situations and strong emotions; breaking bad news
  • Coping and adjustment strategies
  • Reflective practice – reflection as a learning method

Please register your interest for this course and we will be in touch once we have confirmed dates.

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