Skip navigation

Communicating Effectively in Difficult Situations - Masterclass - MC0007

BOOK NOW Request a Call Back Register your interest

About this course

Our masterclasses are available for NHS practitioners through our Continuing Workforce Development partnership but also for other healthcare providers who may be interested in a bespoke training course. If you are a NHS practitioner, please fill out the application form and gain authorisation from an appropriate decision maker within the NHS to apply. If you are from another healthcare provider, please request a call back and one of our expert staff will be in touch to discuss creating a bespoke course that is tailor made for you. Alternatively, fill out our enquiry form to receive updates about Continuing Professional Development courses.

Please note this module offers a variety of intake dates. Submit your application for the default month, which appears on the book now page, and indicate your preferred intake in the personal statement section from the date(s) listed in the orange box on this page. Your programme support team will be in touch to confirm your actual start date in due course. For further queries, please contact us by emailing

Would you like to improve your personal communication skills? This one-day masterclass will explore why communication is important in your practice setting, analyse why communication may be challenging, identify some of the core communication skills we use in practice and demonstrate the use of these skills through interactive participation.

Due to the experiential delivery of the masterclass places are restricted to 12 delegates so early booking is advisable.

Learn from the Best

Designed by a multi-professional team including Physiotherapists, Occupational Therapists, Nurses, Midwives, Social Care Staff and Medical practitioners our range of Continuing Professional Development (CPD) is tailored towards individuals who are driving and enabling practice development in NHS North East.

Northumbria is the principal provider of nurse education in the North East of England and was named Nurse Education Provider of the Year (post-registration) for three consecutive years by Student Nursing Times.

We have excellent relationships with partner services in health, social care and social work and our range of CPD provision supports practitioners and managers to engage in professional learning and then examine how this can be integrated in the practice arena.  

Teaching and Assessment

To achieve the learning outcomes of the masterclass, you must be prepared to participate within individual and small group role-play scenarios.

Learning Environment

This course is based at our Coach Lane Campus where you will have access to cutting-edge facilities with technology embedded through all aspects of your CPD course.  

Research-rich Learning

Northumbria University has been ranked in the top quartile in the UK for research power in Allied Health Sciences and Nursing. Additionally, more than 80% of our research activity in Allied Health Sciences and Nursing is rated as world-leading or internationally excellent (REF 2014).


Course info

Award Type Masterclass

Sector Healthcare Public Health

Location Coach Lane Campus

Start TBC - Please contact

Duration One-Day

This one-day masterclass is designed for registered healthcare professionals who would like to improve their personal communication skills.

This course is based at our Coach Lane Campus where you will have access to cutting-edge facilities with technology embedded through all aspects of your CPD course.

Applicants must be registered healthcare professionals.

Content Overview

  • Self awareness; personal needs and achievements
  • Supporting the patient and their family: potential psychosocial impact of cancer; user perspectives and experiences of the cancer journey
  • The helping process: The helping relationship; attitudes and beliefs; counselling skills; dealing with difficult situations and strong emotions; breaking bad news
  • Coping and adjustment strategies
  • Reflective practice – reflection as a learning method

Back to top