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Dr Dimitra Skoumpopoulou

Senior Lecturer

Department: Newcastle Business School

She worked as a business consultant both in the UK and abroad and she has wide-ranging experience in the implementation and use of information systems especially in SMEs in the retail, sales and service sectors.

Prior to joining NBS she had over 15 years’ experience in running her own business as a consultant and she is well aware of the challenges that SMEs face in today’s competitive environment. She was offering training, support and consultancy to organisations in the UK, Greece and Germany and was helping businesses to introduce, develop and use Information Systems (IS) across their departments. This enabled her to gain an extensive experience in working with people from diverse cultures and backgrounds. 

Her research is focused in the area of information systems and approaches to information systems implementation. She has a particular interest in the human aspect of IS implementation since IS often fail not because of technological drawbacks but because end users either do not accept IS or do not know how to use them.

Campus Address

Northumbria University
City Campus East 1 – Room 248
Newcastle Upon Tyne


  • Science PhD October 20 2008
  • Business Info Technology MSc September 01 1999
  • Fellow (FHEA) Higher Education Academy (HEA) 2008

Key Publications

  • Please visit the Pure Research Information Portal for further information
  • Factors that affect the acceptance of new technologies in the workplace, Skoumpopoulou, D., Wong, A., Ng, P., Lo, M. 30 Dec 2018, In: International Journal of Education and Development using Information and Communication Technology
  • The importance of culture in ERP adoption - a case study analysis, Skoumpopoulou, D., Moss, C. 1 Jul 2018, In: Athens Journal of Business & Economics
  • Firestorms on Social Media, Chan, T., Skoumpopoulou, D., Yu, Q. 30 Jun 2018, 22nd Pacific Asia Conference on Information Systems
  • Factors that affect the acceptance of new technologies in the workplace, Skoumpopoulou, D., Wong, A., Ng, P., Lo, M. 1 Apr 2018, 23rd UK Academy for Information Systems International Conference
  • Understanding an Enterprise Resource Planning (ERP) system implementation experience: the importance of organisational culture, Skoumpopoulou, D., Robson, A. 5 Sep 2017, BAM 2017 - British Academy of Management Annual Conference
  • Cultural change through the implementation of an enterprise system: a UK university case study, Skoumpopoulou, D., Waring, T. 31 Jul 2017, In: Journal of Enterprise Information Management
  • Implementing a Customer Relationship Management (CRM) system: The challenges involved, Skoumpopoulou, D., Franklin, B. Jul 2017, Encyclopedia of Information Science and Technology [4th Ed.], Hershey, PA, IGI Global
  • Understanding good practice in workplace coaching, Skoumpopoulou, D. 25 Apr 2017, In: Frontiers in Management Research
  • Critical Success Factors Affecting Knowledge Management Systems Applications: A Theoretical Framework, Soleman, S., Abdelrahman, M., Skoumpopoulou, D., Wood-Harper, T. 4 Apr 2017, 22nd Annual Conference of the UK Academy for Information Systems (UKAIS 2017)
  • A review of the use of integrated information systems in the Higher Education sector, Skoumpopoulou, D. 12 Apr 2016, UKAIS 2016

PGR Supervision

Colin Richardson Start: 01/07/2015


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