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Dr Dimitra Skoumpopoulou

Senior Lecturer in Information Management

Department: Newcastle Business School

Dimitra joined Newcastle Business School in 2008 and she is currently the workload coordinator for the Business Analysis Systems and Supply Chain Management group.

She worked as a business consultant both in the UK and abroad and she has wide-ranging experience in the implementation and use of information systems especially in SMEs in the retail, sales and service sectors.

Prior to joining NBS she had over 15 years’ experience in running her own business as a consultant and she is well aware of the challenges that SMEs face in today’s competitive environment. She was offering training, support and consultancy to organisations in the UK, Greece and Germany and was helping businesses to introduce, develop and use Information Systems (IS) across their departments. This enabled her to gain an extensive experience in working with people from diverse cultures and backgrounds. 

Her research is focused in the area of information systems and approaches to information systems implementation. She has a particular interest in the human aspect of IS implementation since IS often fail not because of technological drawbacks but because end users either do not accept IS or do not know how to use them.

Campus Address

Northumbria University
City Campus East 1 – Room 248
Newcastle Upon Tyne

0191 227 3449


HEA Fellow, PhD, MScBIT, BA (Hons)

Research Themes and Scholarly Interests

Enterprise Systems, Organisational Culture, Information Systems implementation, Information Systems impact on organisations, Information Systems and Benefits Realisation, Information Systems across the Supply Chain, Supply Chain Management.

Key Publications

  • Skoumpopoulou, D. and Moss, C. (2016), The Importance of Culture in ERP Adoption - A Case Study Analysis, Athens Journal of Business & Economics
  • Skoumpopoulou, D. and Franklin, B. (2015), Implementing a Customer Relationship Management (CRM) system: The challenges involved, Book chapter in Encyclopedia of Information Science and Technology, IGI Global
  • Waring, T., Wainwright, D. and Skoumpopoulou, D. (2015), Enterprise Systems Adoption: A Sociotechnical Perspective on the Role of Power and Improvisation, International journal of systems and society
  • Skoumpopoulou, D., Nguyen, T. (2015), The Organisational Impact of Implementing Information Systems in Higher Education institutions: a case study from a UK University, Strategic Change
  • Skoumpopoulou, D., Dewaele, D. and Vlachos, I. (2014) “Effects of the supplier selection process on post-contract supplier performance”, Journal of Supply chain management systems
  • Waring,T and  D. Skoumpopoulou  (2013) An enterprise resource planning system innovation and its influence on organizational culture: a case study in higher education, forthcoming in Prometheus
  • Waring,T and  D. Skoumpopoulou  (2012) Through the Kaleidoscope: Perspectives on cultural change within an Integrated IS environment, forthcoming in International Journal of Information Management
  • Waring T., Skoumpopolou D. (2011) Emergent cultural change: unintended consequences of a strategic information technology services implementation in a United Kingdom university, Studies in Higher Education, forthcoming in Vol. 39 No. 4
  • Skoumpopoulou, Dimitra, Vlachos, Ilias and San José, Javier (2014) Social Media Impact on Marketing and Operations of Small and Medium Companies: A Delphi study. In: 2nd International Conference on Contemporary Marketing Issues (ICCMI), 18-20 June 2014, Athens, Greece.

Subject Group

Business Analysis Systems and Supply Chain Management

In today’s economic climate it is more essential than ever for organisations to ensure they are utilising the most up-to-date business processes, practices and technology to provide them with an edge over competitors.

The academic staff within this group can help organisations in a number of ways.

Firstly, they have expertise and business experience in systems analysis, business process management and engineering. They can analyse current business and Information Communication Technology (ICT) systems to provide insight into where efficiency gains can be made and benchmark companies against industry standards and where necessary can provide bespoke training and development programmes for company staff.

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PGR Supervision

PhD topics:

  • The consumption of externally acquired knowledge within an existing knowledge base environment to enhance supply chain process innovation
  • Investigating the role of national culture on Information Technology (IT) implementation in a developing country: A Nigerian perspective.


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