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Giving You A Helping Hand

Our Student Success Team are there to ensure our distance learning students are given support at every step. Learn more about what they do from team manager, Abbi.

If you’ve never studied via distance learning before, deciding to study a Masters course this way might feel like a big step into the unknown.

Here at Northumbria University, we do things a little bit differently. Our Student Success team are there to ensure that those students learning online are given personalised support, every step of the way.

We caught up with Abigail Beastall, Student Success Manager, to find out more about her team and how they help distance learning students on their Masters journey – from the moment they enrol, all the way through to their graduation day.

Can you tell me a little bit more about your role?

As Student Success Manager, I manage a team of Student Success Advisors who will be your first point of contact throughout your time at Northumbria, if you decide to join us. When you enrol, you’ll be assigned a personal Student Success Advisor, who will offer you advice and support from the first, right up until the last, day of your course. And, honestly, we experience no greater feeling of pride than when we watch our students graduate!

We want you to feel connected and supported every step of the way, so we’re at the end of the phone from 8am until 4pm, Monday to Friday, and aim to respond to email enquiries within 24 hours.

What are the main responsibilities of the Student Success team?

It’s our job to make sure you have the best student experience possible.  My team will ensure you’re enrolled on the right modules, that you’re on track with your assessments and you don’t miss any key dates, such as payment deadlines. We’ll also check in with you regularly, at a time of day that suits you best, to make sure you feel on top of your workload and in control.  

Your Student Success Advisor will also be able to connect you with other useful University services which you might need to access while you’re with us. This may be Student Support and Wellbeing, Disability Services or Careers and Employment.

Plus, if you need to take a break during your studies, whether it’s because of work or personal commitments, we’ll also be there with a supportive ear and can offer you advice about your next steps.

Why is your role important?

We believe all of our students should have a staff member that they know they can reach out to, if they ever need help or someone to talk to ‒ someone that they have a real, personal rapport with. Distance learning should never feel overwhelming or lonely. Our team is dedicated to helping you to feel reassured and listened to from the very beginning. We like to think we play a part in helping our students reach their full potential.

What's the most rewarding thing about working for Northumbria?

The enthusiasm of our academics and teaching staff is unrivalled, in my opinion and experience. They have a real passion for making sure all of our distance learning students get a learning experience which is as fulfilling and enjoyable as those on campus receive.

If you had to give a student who was about to embark on a distance learning programme one piece of advice, what would it be?

My advice would be to make use of all of the University’s services available to you while studying. A lot of students who undertake distance learning programmes don't realise they have access to these services, and can miss out on vital support that is there to give them the best experience possible.

I would also really encourage anyone who doesn't live too far away, or who has the opportunity to visit the UK and Newcastle, to organise a trip to our campus; you can get a real feel for life at Northumbria.

 

 

Find out more about distance learning at Northumbria University.


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