Advanced Communication Skills Masterclass - MC0006
Available for Commissioning 2 days

**This masterclass is available for commissioning. Contact us to discuss via email on businessenquiry@northumbria.ac.uk** 

This two day interactive masterclass is aimed at healthcare professionals who want to practice and improve their personal communication skills. Participants must commit to attend both days to complete the masterclass. The teaching on this masterclass will be experiential and therefore there is an expectation of student participation throughout the days. By the end of the masterclass you should be able to;

Day one

• Analyse the Ideas, Concerns and Expectations methodology and discuss the pros and cons of its use in practice.
• Confidently and effectively articulate and use ICE methodology to elicit the patients ‘ideas, concerns and expectations’
• Purposely build on ICE and your own communication skills to develop empathy, listening skills and self-awareness.
• Recognise the ways in which health professionals may FAIL to elicit patient’s ideas, concerns and expectations and develop therapeutic communication.
• Be critically aware of self and analyse your own communication skills in practice.

Day Two

• Generate practice scenarios to effectively demonstrate the following skills; curiosity, genuine interest in the person; understand their needs and wishes, be open, effectively listen and demonstrate reflective questions
• Understand the impact of ICE and its relevance in clinical situations by reflecting on practice.
• Demonstrate and practice communication strategies including ICE to ensure shared decision making and care planning.
• Critically analyse your own communication skills by using experiential learning.