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Frequently Asked Questions

What sort of issues can you help me with?

We are a multi-disciplinary team and we are able to support students with a wide range of personal, emotional and mental health issues.  This includes (but is not limited to) issues such as sexuality, homesickness, stress and anxiety, depression, relationships, panic attacks, sleep problems and eating disorders.

What kind of support do you offer?

We offer several different kinds of support, including referrals for self-help information, workshops, an initial personalised wellbeing plan appointment and one-to-one therapy appointments.  More information about each of these appointments can be found here. 

All of our appointments are offered on a one-to-one basis and usually last around 45 minutes.  We also run a series of workshops throughout the year on common issues such as stress and fitting-in.  Information about these workshops can be found here.

How do I access support?

You can contact our service and access support by completing our online registration form.  It only takes a few minutes to complete.

I’ve registered online, what happens next?

Once you have submitted your registration form, we will look at it the next working day.  We will then contact you within two working days by phone, email or your student portal, to book an initial personalised wellbeing plan appointment with a practitioner.  This appointment will look at how your mental health is impacting your daily life, discuss practical strategies to help and look at the best support for you going forward, which could include seeing your GP, self-help, one-to-one counselling appointments, mental health assessment, signposting to other Student Support teams or referral to external services.

How many appointments can I have and how long do they last?

If you are allocated appointments, you can usually have up to six counselling or mental health practitioner appointments each academic year.  We also offer online self-help via SilverCloud.

All of our appointments are offered on a one-to-one basis and last around 45 minutes.

I can’t attend my appointment, what do I need to do?

Just let us know.  We understand that you might need to change the time of your appointment after it has been booked.  When this happens, just get in touch and we can rearrange your appointment to a more convenient time, but please let us know as early as possible so we are able to offer the appointment to someone else.  Appointments which are cancelled with less than 24 hours’ notice will usually count as one of your sessions.

How long will I have to wait for an appointment?

If you are offered an appointment, we will try and arrange this for you as quickly as possible.  However, during busy periods we often have a waiting list for appointments.  In some cases, we are able to offer an appointment within a week or two of your registration, but the waiting time can be longer than this when we are at our busiest.     

Do you provide evidence for Personal Extenuating Circumstances (PEC) forms or requests for extensions?

If you have used our service, we can provide you with a 'Confirmation of Attendance' form which you may be able to use as evidence for an extension.  These forms confirm that you have used our service, when you contacted us and how many sessions you’ve had.  Please note that we do not provide personal letters of support. The Student Progress Team can tell you what evidence you need to provide and they will also decide whether your request for an extension will be accepted. 

If you are looking for evidence for a PEC form, you may need other forms of evidence, such as a GP Letter, and the Student Progress Team will be able to give you more information about this.

If you have any questions about evidence, PEC forms or extensions, please go to Ask4Help or contact the Student Progress Team.

Need to make an appointment?

To make an appointment with Counselling and Mental Health Support, please complete our registration form

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