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Change of circumstances

Girl _lectureYou put a great deal of thought into which course to apply for, you get the grades you need to start your preferred course, and you arrive at university ready to go.  From there, in the vast majority of cases, you’ll find that your course exceeds your expectations and you have a great time during your studies.

Sometimes, however, a person’s circumstances can change.  For example, you might find you need to talk to someone about possibly changing from one course to another, taking some time out away from your course or leaving your course early. Should you ever find yourself in a situation like this at Northumbria, we are here to support you.

If your circumstances change after you start your course, our Student Transition Team is here to help you access support that would be helpful to you, and enable you to make an informed choice about what to do next.
 

Ssw _accredContact Us

Once you are an enrolled student at Northumbria, you will have access to an online portal called 'My Northumbria'.  You will be able to use this portal to start the initiation process for change of circumstances

 

Meet the team

Helen _izodHelen Izod | Student Support Manager (Student Transition)

I enjoy working at the University and have gained experience in a variety of roles since joining Northumbria University in 1996. These were all Faculty-based roles, ranging from placements, including part-time lecturing, to the management of several Faculty teams, both at City Campus and Coach Lane. This breadth of experience has been invaluable in my new role as Student Support Manager for Student Transition. One of the key aspects I have particularly enjoyed is interacting with students and this continues in my role where the whole ethos is to improve the student experience.

In 2013, a new and exciting post was introduced within Student Life and Wellbeing, to help address University-wide student retention. This involved the implementation of a web-based, remote, 24/7 self-service portal which enables all students to initiate a request to change course, take time out or leave university before programme completion. This Change of Circumstance process also assists students who flag that they are unsure of their next steps.

I recruited and set up the Student Transition Team, engaged key stakeholders and devised policy and procedures prior to the system going live in April 2014. This team offers one to one support and guidance to students throughout the process and helps students reach informed decisions. Data provides insight as to the reasons why students experience difficulties with progressing their studies which can be used to address underlying issues and introduce intervention measures.

This service-based role involves working with academic and professional support staff across the University, the Students’ Union and students themselves and each day brings its own reward, as we help students overcome obstacles and help them to focus on their future.



Ryan _forsterRyan Forster | Student Support Coordinator (Systems and Reporting)

I’ve worked in the University for five years and in my current role since March 2014. Working with two Case Management Coordinators and the Student Support Manager (Transition), I am responsible for creating, collating and sending regular reports to the faculties and services as well as ensuring the process runs as efficiently as possible while highlighting students who may be in immediate risk. By striving to constantly improve our process and working collaboratively with other services I aim to ensure that each student receives a consistently high level of support when requesting to interrupt, transfer or withdraw.

Another aspect of my role is the analysis of demographic trends in students wishing to interrupt, transfer or withdraw from studies in order to aid further investigation and discussion around potential support measures to students who may, for example, be in a more vulnerable situation.

I also deal with student queries via email, telephone and in person and it is something I find very rewarding. The feedback we receive serves as a testament to the positive impact the team has on individual student experiences and I am proud to be a part of it.



Alison _hoodAlison Hood | Case Management Coordinator

I have worked in various roles at the University since 2008. I previously worked within the Faculty of Health and Life Sciences before taking up my current role as Case Management Coordinator with the Student Transition Team in March 2014.

I am one of three Case Management Coordinators within the Team who manage student Change of Circumstances requests logged via the Change of Circumstances portal. The portal is a web-based, self-service system which allows students 24/7 remote access to request to either: change course (transfer), take time out of study (interrupt) or to leave the University (withdraw).

Students who are unsure about their circumstances or future can also log onto the portal, for support in obtaining information and advice about their options and identifying the best way forward for them.

In addition to liaising with students via the portal, I also meet with students face-to-face to offer support and guidance through the Change of Circumstances process, often referring students to advice and support within faculties and other teams within Student Life and Wellbeing.



Stephanie _murphyStephanie Murphy | Case Management Coordinator

I have worked in various roles within Student Life and Wellbeing since 2009 and moved to my current role as Case Management Coordinator at the inception of the Student Transition Team in 2014.

I am one of three Coordinators within the team who manage the caseload of students who use the Change of Circumstances portal - a web-based self-service system which enables students to initiate services remotely, 24/7.

Students use the portal to request either: to change course (transfer); to take time out of study (interrupt); or to leave the University (withdraw). I also liaise with students who feel unsure about their future and have not yet identified the most appropriate course of action.

As well as engaging with students via the portal, I deliver a confidential face-to-face service to offer support and guidance during periods of difficulty and uncertainty, often referring students to other teams within Student Life and Wellbeing.

 

Keith Mullen  | Case Management Coordinator

I have worked in various roles within Student Life and Wellbeing since 2012 and moved to my current role as Case Management Coordinator in the Student Transition Team in December 2016.  This is a part-time role and I also coordinate the University’s Meet and Greet team and I carry out one to one mentoring and support to students in my other roles.

I am one of three Coordinators within the team who manage the caseload of students who use the Change of Circumstances portal - a web-based self-service system which enables students to initiate services remotely, 24/7. 

Students use the portal to request either: to change course (transfer); to take time out of study (interrupt); or to leave the University (withdraw). I also liaise with students who feel unsure about their future and have not yet identified the most appropriate course of action. 

As well as engaging with students via the portal, I deliver a confidential face-to-face service to offer support and guidance during periods of difficulty and uncertainty, often referring students to other teams within Student Life and Wellbeing.

 

Our web pages are continually reviewed to ensure their accuracy and information is correct at the time of publication. If you spot any inaccuracies please contact us on the details above.

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