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  • Please visit the Pure Research Information Portal for further information
  • Customer Complaint Journey Mapping: A Qualitative Approach, Koussaifi, H., Hart, D., Lillystone, S. 19 Jun 2020, In: British Food Journal
  • How do students conceptualise a “real world” learning environment: An empirical study of a financial trading room?, Sharma, S., Charity, I., Robson, A., Lillystone, S. 1 Nov 2018, In: International Journal of Management Education
  • Commitment and trust in international business to business partnerships: an examination of UK and Hong Kong HEIs, Lillystone, S., Holland, J. Sep 2010, CVU Quality in Partnership Annual Conference: The Changing Agenda for HE and its impact on Collaborative Partnerships

  • John Wales Is the current regulatory approach to UK general insurance sustainable? Start Date: 16/03/2021
  • Mark Middling Accounting for Supporters: Re-addressing the broken social contract of English football Start Date: 01/10/2019

  • Business Studies PhD November 15 2001
  • Mathematical Sciences BSc (Hons) September 01 1994
  • Fellow (FHEA) Higher Education Academy (HEA) 2003

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