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DUO Multi-Factor Authentication

Information and FAQs about DUO MFA

Multi-Factor Authentication (MFA) offers an extra layer of protection for your Northumbria account and the files and devices associated with it.  With DUO, at the point of logging in to your Northumbria account, a prompt will be sent through to your personal device where you can approve log in.

Look out for your email from Duo with details about how to get started.  We've created this page to answer some Frequently Asked Questions.


We have created this short video to introduce Duo Multi-Factor Authentication

Click here to open the DUO help video







Frequently Asked Questions

What is multi factor authentication (MFA)?

There are generally 3 types of protection that you can use to protect your accounts, files, systems and devices. 

Something you know (i.e passwords), something you have (i.e a secondary device like your phone) and something you are (includes any part of the human body that can be offered for verification, for example your fingerprint)

We can use 2 of the above (hence multi factor authentication). 

MFA means your information is safer because anyone trying to gain access without your knowledge would need to know your password and have your phone (or other chosen secondary device) at the point of trying to login. 

You will probably be using this sort of system for online banking.



What is Duo?

Duo is the multi factor authentication software/ app that we have chosen for all staff logging into Northumbria systems, and accounts. It provides secure mobile authentication for quick, push notification-based approval to verify your identity with a smartphone. It is free to download on the Apple and Android stores to supported devices.

Why are we using Duo- why is it necessary?

It provides another layer of protection from a cyber attack.

How do I register for Duo?

You’ll receive an email from Duo asking you to enrol.

Is there a deadline for when I need to register for Duo?

We recommend registering for Duo as soon as you receive your invitation email. After then, when you try to access any system which requires you to MFA, you will be redirected to the Duo Portal to enrol.

Is Duo enrolment optional?

No. MFA will be required for anyone who logs into any Northumbria service, account, file or system to better protect their own account and the whole IT Infrastructure.

I have a problem with using the app- what should I do?

For any issue using the app, we have a dedicated support mailbox for you to get in touch:

Do I have to use my personal mobile to register for Duo?

Registering with your personal mobile and selecting Push notifications is the easiest way to use Duo.

Please contact if you can’t use your personal mobile



I live in an area with poor phone signal- will I still be able to get the push notification to authenticate when I’m at home?

As long your mobile is connected to your home Wi-Fi or mobile data, you will be able to use the app without issue.

Does this only work at home or when I am on site as well?

Anytime you sign into any Northumbria service, account, file or system which is Duo enabled you will be expected to authenticate regardless of whether you are working at home or on site.

What happens if I have forgotten my phone or I have run out of battery?

For any issue using the app, we have a dedicated support mailbox for you to get in touch: 

Alternatively, you can contact the ServiceDesk



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