Digital Certificates

Please get in touch with the University using our Contact Form. You should provide us with a valid email address and as much detail as possible including:  

• Your Student Number.  
• Your programme of study.  
• The year of programme completion.  
• Your full name at the time you undertook your study.  

We will send you an account activation email for Gradintelligence. You will then be able to login and view your Award Certificate and HEAR.  

Please do not self-register for an account on the Gradintelligence website as the University cannot transfer your Award Certificate to this account. 

To access your Certificate: 

• Login to your Gradintelligence account. 
• Click on University Services on the navigation menu. 
• Click the View button to open your document in a separate browser tab.

You can share your digital Award Certificate with a third party be sending them an electronic token, which is valid for a period of time and a number of views that you can specify. 

To share your Digital Award Certificate: 

1. Log into your account via Gradintelligence. 
2. Select the University Services menu option. 
3. Click on the Share my Digital Award Certificate icon. 
4. Specify the restrictions of your share request and then click on Share with New Recipient. 
5. Define the new recipient’s contact details and click Share Now.

Please troubleshoot your issue with Gradintelligence and follow their account recovery process if necessary. 

Only students who graduated from July 2026 will have access to a digital Award Certificate. If you graduated before July 2026 please see the information for pre-July 2026 Graduates.

Graduates from July 2026: 

Your certificate will be uploaded within 4 weeks of your final academic results*. If after this time your certificate is not available on your Gradintelligence account please contact the University via this form.  

*Please note - Students re-sitting modules will receive their certificates once resits are completed and our department has been notified of your success.  

If you self-registered for an account via the Gradintelligence website, the University will not have access to this account to upload your Award Certificate and HEAR. Please use our contact form to request that we send you a Gradintelligence account activation email.  

Withholding of Awards: 

Certificates may be withheld from students by the University for the following reasons:  

• In the case of a student appeal against the final award - the digital Award Certificate will not be uploaded to your Gradintelligence account until the outcome of the appeal is known. 
• In the case of a graduating student having outstanding debts to the University - the digital Award Certificate will not be uploaded to your Gradintelligence account until the debt is cleared. Please contact us to discuss any outstanding payments.  If you still have access to the Student Portal you can do this by submitting an enquiry at the end of the article Understanding what will happen if your tuition fee payment is late. If you no longer have access, please call the Finance team (0191) 227 4050 or contact Ask4Help on Tel: 0191 227 4646 or use this contact form. 
• In the case of the employer of an apprenticeship student having unpaid training costs and/or unpaid co-investment invoices - the digital Award Certificate will not be uploaded to your Gradintelligence account until the debt is cleared. Please speak to your employer. 

You can purchase a verified copy of your digital Award Certificate at a reduced cost of £20.

Duplicate copies will be charged at £40 pounds if the original copy is lost or destroyed. Multiple copies will not be produced. 

We can provide a conferral letter printed on University-headed paper that details the course that you studied, the award you achieved, the level of award and the date that you were awarded.  

You can request a conferral letter using this contact form. Please ensure that you include the full name under which you studied with us, your date of birth and/or your student ID number and the title of the award you completed. If you have any specific requirements for the letter, please include this detail in your request. 

We aim to process requests within 10 working days, however this may be longer during peak periods. 

A digital copy of your transcript s included in your Higher Education Achievement Report (HEAR) which you can access via your Gradintelligence account. Please see Understanding your Higher Education Achievement Report (HEAR) for more information. 

Your HEAR will be uploaded to your Gradintelligence account at the same time as your Award Certificate. 

Not all Northumbria Graduates will have access to a digital Award Certificate. In most cases (after July 2026) this is because you studied with us via a partner institution who have made the decision that a physical Award Certificate and module transcript are the most appropriate form of award verification for their students. 

If you believe you should have access to a digital Award Certificate, please get in touch via this contact form.

No. Accessing your Gradintelligence account and viewing and/or sharing your Northumbria credentials is free of charge. 

The name on your certificate will appear as recorded on your student record. We strongly encourage students to check their name is correct and amend any errors before their certificate is produced.  

Your Award Certificate is a legal document; you will need to provide supporting evidence before we can correct any perceived error. 

Please get in touch with the University using this contact form and provide as much detail as possible about the error.  

For further information, please see the University's Position on student name changes. 

Detailed information about your programme of study is included in Module Descriptors. Graduates can purchase copies of Module Descriptions for each of the modules they studied. For further information please see Module Descriptors on Northumbria’s online store.