SM9741 - Digital Public Services Environment

The pedagogic approach which underpins this module, and the programme overall, is “student centred” which places great emphasis upon you reflecting upon your experiences of coaching in order to develop your understanding and practice of coaching within your context.

You will have the opportunity to crystalise your own coaching context, diagnose your own learning and development needs, set learning objectives, identify resources for learning, choose and implement learning strategies and evaluate the achievement of your own learning goals.

You will collaborate with staff and fellow students to create a learning community where you will reflect on the theories and ideas of organisational coaching and how they may apply in various contexts. As this module has a particular focus on creating a coaching culture these ideas will be applied to the learning cohort in that you will consider how the cohort can become a coaching organisation, how you might incorporate coaching interventions such as peer coaching, team coaching and supervision.

Through development of a practical recommendation you will have the chance to practically apply the learning in considering what might be required to create a strategic coaching intervention within an organisation of relevance to you.

On this module you will be supported academically in a number of ways. You will have access to the module tutor and programme leader for academic guidance and support and there will also be online support a series of video and podcasts covering academic writing for postgraduate study, referencing and critical review. You will be encouraged to use the study skills service provided by the library and tutors will provide one to one guidance where needed.

Learning and Feedback: One of the main aims of the programme is to develop your confidence and capability to learn independently. The coaching learning set will facilitate this aim through shared learning enabling you to evaluate and analyse your own approach. You will observe and be observed by your peers and utilise a reflective feedback framework which supports you to ‘notice’ and make sense of learning interactions.

The Electronic and Learning Platform will be used to encourage you to engage in interaction and communication with your fellow students, and to clarify issues arising from your independent study. You will be provided with constructive feedback on your assessed work and, as part of your continuing development you will be able to use the feedback in the preparation of subsequent assignments.

Study Skills: When required programme staff will provide essential study skills and equip you with the fundamental academic expertise needed to successfully complete their postgraduate degree programme.

All modules at Northumbria include a range of reading materials that students are expected to engage with. The reading list for this module can be found at: http://readinglists.northumbria.ac.uk
(Reading List service online guide for academic staff this containing contact details for the Reading List team – http://library.northumbria.ac.uk/readinglists)

Number MLO’s below from 1 - 4

Knowledge & Understanding:
To demonstrate knowledge and understanding of how to implement, monitor and evaluate coaching and / or supervision in an organisational or business context. [MLO1]

Intellectual / Professional skills & abilities:
To be able to create an appropriate strategic coaching intervention that supports organisational development within own context. [MLO2]

To create a personal development plan that assesses current organisational coaching capabilities and identifies actions for future development. [MLO3]

Personal Values Attributes (Global / Cultural
To demonstrate an awareness of the ethical, cultural, social, relational or boundary issues related to strategic organisational coaching interventions. [MLO4]

Formative Assessment:
The formative assessments will be provided during weekly seminar sessions. [MLO1, 2, 3 and 4]

Summative Assessment:

You will be assessed via two 1500 word written assignments (50% each) that will include a recommendation of a strategic organisational coaching or supervision intervention plus an analysis of your personal development in relation to organisational coaching or supervision.

Assessment will be through the creation of a 3000-word recommendation that includes for implementing a coaching culture :

Written assignment 1 (1500 words). Written feedback will be provided. [MLO1, 3 and 4]

Written assignment 2 (1500 words). Written feedback will be provided. [MLO1, 2 and 3]

N/A

N/A

This module is a must for professionals and consultants seeking to develop Digital Public Services Strategies as a strategic intervention within or for client organisations.

This module takes the learners through a structured exploration of how public services and digital government require different conceptual and practical approaches to addressing issues of organisational performance and considers the key building blocks of an effective strategies and frameworks for achieving this. Students will consider the key elements of strategy via relevant case study organisations drawing on a range of organisational contexts with a range of strategic imperatives for digital services; the role of leadership; internal vs external assets and resources, importance of creating a collaborative culture through; 1:1 and team based approaches; supervision and evaluating effectiveness and return on investment.

The module follows your interests focussing on key issues of organisational change in relation to public services relevant to a range of contexts and employs enquiry based learning to explore issues of relevance to you. You will gain learning and professional development in leading and participating in group sessions, class which are geared to the assessments