Frequently asked questions
No. You can walk in without a referral or appointment.
King’s Gate is located on Newcastle University Campus and is across the road from St. Thomas's Green and the Civic Centre. It is a 2-minute walk from Haymarket Metro Station.
For more detailed information on directions to the Hub from Northumbria University City Campus, please follow the steps below.
Getting from Northumbria University to the Student Health Hub at King's Gate, Newcastle University:
- It's a short, easy walk of around 5 minutes (0.4 miles).
- From the Students' Union (2 Sandyford Rd), walk through the Northumbria University campus, with Student Central on your right.
- Continue through campus until you reach St Mary's Place.
- Walk along towards the Costa Coffee on the corner of St Mary’s Place and College Street.
- Cross over the road at the crossing towards the Civic Centre (the crossing is located before Costa Coffee and next to College Street Car Park).
- Turn left after the crossing and continue along St Mary's Place, keeping the Civic Centre on your right.
- Turn right onto Barras Bridge, past the entrance of St Thomas’ Church
- Cross the road at the crossing outside of St Thomas’ Church. Blackwell’s Bookshop is directly across from the crossing.
- King's Gate will be on your right after the crossing - the entrance is clearly signed.
- Enter King’s Gate building and take the lift or stairs up to Level 2. The Student Health Hub will be clearly signposted from there.
King’s Gate is located here on Google Maps.
Yes, in general. Anything you share is treated as confidential and only passed to other teams with your consent. The one exception is if something you tell us suggests you or someone else may be at serious risk of harm – in that case we may need to share it to keep you or someone else safe, even without consent. Wherever possible, we'll talk to you first about what that means.
Yes. The Hub is designed to make services easier to navigate for everyone, including international students who may be less familiar with how UK health services work.
The triage conversation will help connect you to ongoing support, whether that's through the university, the NHS, or a partner organisation.
If you are in crisis now, please seek help immediately. Visit the ‘Need Help Now’ webpage on the website which has the numbers and details of a variety of services you can contact.
Current Students can also find out further information about accessing immediate mental health support via the Student Portal.
Important: This Hub is an additional service and does not replace the need to register with a local GP practice or to use wider NHS services such as A&E. Please continue to register with a GP as soon as possible if you haven't already and always call 999 or go to A&E in an emergency.
We strongly encourage every student to register with a local GP as soon as you arrive at university, even if you're feeling well - this ensures you have ongoing access to healthcare beyond what the Hub can offer. In an emergency, always call 999 or go to A&E; the Hub operates limited hours (Fridays only) and is not equipped for emergencies.
Current students can find further information about registering with a GP on the Student Portal.
Find out more about the support we offer students at Northumbria by visiting our Support for Students web pages.
Current students can also visit the Student Portal for further information.
Page last updated 03/09/26
