The IT Support is available 24 hours a day, 7 days a week.
| Online Search |
Visit the Student Portal to see if there is guidance to resolve your problem or answer your question. The Student Portal can be found at https://myportal.northumbria.ac.uk |
| IT Chat |
Use IT Chat to connect to a Service Desk agent. IT Chat can be found at www.northumbria.ac.uk/itchat |
| Telephone |
Call the Service Desk to discuss any urgent problems you're having. Telephone Number: +44 (0)191 227 4242 |
A new Password Reset Service has been launched, giving you the opportunity to reset your own password if you forget it.
To register for the service, visit www.northumbria.ac.uk/passwordsecurity where you can create a unique PIN and register a mobile.
If you forget your password you can visit www.northumbria.ac.uk/passwordreset and enter your PIN to receive a temporary password and create your new password immediately.
If you have forgotten your password right now, please call the IT Service Desk on +44 (0)191 227 4242.
Other IT queries – please ask at the IT Place desk, or contact the Service Desk on: 0191 227 4242 in advance of your visit.
They will be able to confirm whether the IT Place can assist with your particular query - and also whether the service is open on the day you are planning to visit the campus.
For some queries, we may need to refer you on to another service for support.
Visit our page to find lots of illustrated guides to help you get up and going with IT @ Northumbria
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